Emotionally disturbed person(s) – or EDP – is a broad and vague term often used to describe someone with a mental illness experiencing some sort of crisis. This includes erratic behavior that can be harmful to oneself or others.

The most recent data from the National Institute of Mental Health shows that more than one in five U.S. adults live with a mental illness. Some mental illnesses can be so mild they are nearly undetectable. Others are severe and debilitating with symptoms that limit activities in life.

Because of the high number of individuals that law enforcement officers interact with every day, they are bound to encounter someone with a mental illness. For this reason, VirTra’s law enforcement simulation training for mental illness and EDP encounters has many scenarios that allow police to practice these scenarios. It also will help them recognize when someone is experiencing a crisis or is suffering from a mental illness.


Misery Mountain

In this scenario, the responding officer in the simulator is dispatched to a hiking trail in the mountains. A man is sitting on the edge of the mountain, clearly upset. As the user will find out, the man is suffering from depression. The goal in this law enforcement simulation training for mental illness and EDP encounter is to calm him down and get him away from the side of the trail.

“Misery Mountain” is entirely dialogue-based and there are no force options available. The goal is to speak to the man in a way that calms him down and ensures he is being listened to.

Government Spy Games

Some situations may look unusual, but if nothing illegal is happening and there is no disturbance, it can be best to let the situation go. In “Government Spy Games,” the user is playing the role of an officer dispatched to a welfare check. You learn in advance in this law enforcement simulation training for mental illness and EDP encounter that the individual is mentally ill, and that their family has not heard from them in a while.

When you enter and see a man whose home is covered in aluminum foil, it is certainly a strange sight. The man is very paranoid, but upon questioning and seeing that he is alright, there is no reason to press further. This scenario is a dialogue-based one where no force is needed.

Office Anxiety

When interacting with a person in crisis, it is important to choose the right words and tone of voice. In the scenario “Office Anxiety,” the officer in the simulator must calm an office worker who is holding a pair of scissors. She has scars on her arms from previous cutting, and is causing her colleagues to worry for everyone’s safety. The woman can be de-escalated depending on what the user says, or they could become more irate, leading to an encounter with a higher level of force.

Training for Several Mental Illnesses

Due to how common interactions with mentally ill subjects are, VirTra created a 15-hour course to assist law enforcement clients. Mental illness comes in all forms, so VirTra’s “Mental Illness: A Practical Approach” curriculum covers 9 different types:

  • Persons in crisis (crisis de-escalation)
  • Depression
  • Suicide & suicidal ideation
  • Anxiety
  • Trauma & PTSD
  • Neurocognitive disorders (dementia, Alzheimer’s)
  • Schizophrenia & mood disorders
  • Traumatic brain injury (TBI)
  • Substance use

Each module of this course includes slide presentations, class evaluation forms, tests, and the associated scenarios to run through. After engaging in classroom instruction, officers can practice their skills in the simulator.


In the end, our goal in providing these scenarios and courses is to keep officers and their communities safe. Training for mental illness encounters and being able to recognize them can save lives. If you would like to get started with VirTra’s training courses, contact a specialist.




Behavioral health training is very broad, yet the topics are specific. Behavioral health and mental illness cover a critical range of topics, diagnoses and states of mind that every officer must be familiar with. 

What comes to mind when you hear “behavioral health” or “mental illness”? Often, people think of extremes, such as suicide or schizophrenia. The term “behavioral health” includes depression, anxiety, trauma and PTSD—illnesses officers are more likely to encounter in the field. 

Knowing that behavioral health’s range covers illnesses that are more commonplace in addition to those rarer, it is easy to see how 1 in 5 American adults currently live with a behavioral health issue. Officers may encounter those with a mental illness at any time, so they must know how to recognize the various signs and the proper ways of connecting. 

To make training on this expansive topic easy, VirTra created “Mental Illness Training: A Practical Approach”, a nationally-certified course that teaches officers how to recognize and interact with these subjects. This V-VICTA® curriculum includes 15 certified training hours through ten lessons, along with corresponding presentations, tests, realistic video scenarios and more for well-rounded training. 

The topics covered in this 15-hour course include:

  • Anxiety
  • Depression
  • PTSD
  • Suicide
  • Schizophrenia
  • Traumatic Brain Injury
  • Dementia
  • Crisis De-Escalation
  • Substance Use

Departments are encouraged to teach this topic more in-depth. It is not heavily taught nationwide, despite every community having members with a mental illness. Start improving community safety, officer knowledge and help for all. Learn more about this training and how to implement it into your regimen by contacting a VirTra representative. 

As a member of law enforcement, think for a moment about how many people you interact with daily and how many people you talk with in one shift. Effective communication is a critical piece of the job. We interact with individuals from all walks of life. That includes individuals who have mental illness. The key to effective communication is behavior recognition to choose the best communication style for the individual and the situation.

When it comes to interacting with individuals who have mental illness, choosing the communication style that best fits the situation is the best course of action. We do not communicate with a diagnosis, but with a human being.

The question we should ask ourselves: does the diagnosis itself matter? In most cases, it does not.

A diagnosis is informative at best. What is more important from a law enforcement perspective is we choose the right type of communication for an individual and the behavior exhibited at the time of interaction. The risk comes from misreading behaviors from individuals and not from whether a person has a diagnosis or not.

However, there is a large part of the population that has a diagnosis for a mental illness at any given time. According to the National Institute of Mental Health, nearly one in five adults in the U.S. have some type of mental illness. Mental illness is a broad term – there are many symptoms that accompany different diagnoses. Awareness of behavior is a key factor in how an officer interacts with any person, mental illness or not.

Types of Mental Illness & Disorders

Mental illness doesn’t discriminate. Some disorders are genetic and others are caused by chemical imbalances in the brain. They can be influenced by many factors, environment included.

Law enforcement officers interact with individuals who may have one or more of the following diagnoses:

  • Anxiety
  • Autism Spectrum Disorder
  • Crisis and crisis-like behavior
  • Dementia and Neurocognitive Disorders
  • Depression
  • Expression of suicidal ideation
  • Schizophrenia
  • Substance Use
  • Trauma & PTS
  • Traumatic Brain Injury (TBI)

Choosing the Best Communication Strategy

It is important to emphasize that members of law enforcement should not attempt to diagnose; the goal is familiarization of behaviors. Individuals who have a serious mental illness may find themselves more likely to have an encounter with police. In fact, persons who have a mental illness are more likely to be victims of a crime. That doesn’t mean there are not interactions that have violence, volatility, and instability. But that comes from anyone we deal with and is not relative to mental illness alone.

Some strategies for dealing with crisis or crisis-like behavior may include:

  • Actively listen
  • Speak calmly
  • Be non-judgmental
  • Allow individuals to express their emotions if safe to do so
  • Try to distance a person from whatever or whoever is causing them distress (redirection)

Another critical component of understanding mental illness is intervention. When possible, encourage individuals to seek help. Knowing what is available and providing information lays a foundation for showing you care and that there is hope.

Never sacrifice safety for a behavioral health intervention. We have a responsibility to the individual, the public, and to ourselves. Abandoning sound tactics is never the answer.

Substance Use Disorders & Dual Diagnosis

Dual diagnosis is a known problem – one where a person experiences both a mental illness and a substance use disorder simultaneously. People use substances for various reasons. There is an correlation of trauma and substance use.

Some diagnoses such as schizophrenia or bipolar disorder may have behaviors that mimic substance use.  Recognizing the differences is not necessarily possible. That is why addressing behavior is the key.


Autism spectrum disorder affects the way a person socializes, speaks and acts. It is called a spectrum for a reason – there are some people with autism that have barely noticeable traits, while others are entirely nonverbal and rely on a caregiver to help them communicate.

There have been instances where a person on the autism spectrum have experienced difficulties and trauma as officers thought that drugs played a part in the behavior rather than there was a foundation of miscommunication. The number of similar incidents involving members on the spectrum creates the notion that there is a lack of training in this field.

Why Simulation Training Helps

When designed and tested correctly, simulation training provides a realistic environment for law enforcement members to practice in. Video-based simulation is even better, as it features real people and allows officers to pick up on subtle visual cues (such as facial expressions and small movements) that cannot be replicated with CGI.

The right kind of simulator has high-definition video, numerous scenario branching options and thorough debrief capabilities. When interacting with an on-screen subject, officers should practice to recognize various behaviors and choose the appropriate verbal techniques for that situation.

Much more than hardware, the vital part of simulation training is the quality of the content. Do officers truly learn something from what they are experiencing in the simulator? VirTra ensures content quality and skill transfer by submitting all curriculum – including our Mental Illness and Autism Awareness courses – to IADLEST for NCP certification.

VirTra’s Solution

Working and creating partnerships with industry experts has assisted VirTra in creating coursework that benefits law enforcement. With 15 hours of mental illness curriculum and 2 hours of autism curriculum, police trainers can have effective training at their fingertips. The pre-made curriculum doesn’t just include the scenarios, but also student handouts, instructor manuals, testing materials and more. It is intended to make the instructor’s job easier with coursework that can be used right out of the box.

In 2021, the state of Utah began requiring that law enforcement members obtain training hours solely dedicated to autism awareness, thanks to the Utah Attorney General’s Office. Some of the hours involve the use of a VirTra training simulator due to its immersive qualities and the detailed course structure.

“The beautiful thing about the system is that we can change the dialogue, we can change the reaction, the response and we can make it harder [or] better depending on how the officer is navigating this situation. We worked with families with children with autism spectrum disorder; we worked with experts in the education field, in the medical community, to behavioral scientists, to actually try to create and develop these modules.” – Sean Reyes, Utah Attorney General (Quote: ABC News)

By having the officers at your agency become familiar with the concepts of mental illness and autism spectrum disorder, they are keeping both themselves and their communities safe. It allows agencies to build trust and confidence from the community by making an effort to understand all members within it.

If you wish to learn more about VirTra’s coursework and how we combine simulation technology and adult learning, contact us.


Article originally published by Officer.com

Imagine you are training in an immersive law enforcement simulator. The screens darken, then light up with a desert scene as the dispatch relays information on the call you are responding to. Pedestrians give you further information about the event, then point you towards a man sitting on a ledge. It becomes clear: this is a suicide call and you need to carefully persuade the man to seek help, not jump. 

This is a difficult situation, but a necessary one to train for, as any officer can be called to prevent suicide. But as important as the training topic is, the method of training is just as important. For officers who train with VirTra’s systems, the scenario will unfold based on the officer’s actions and words, creating real-life training designed to benefit both officers and their communities. Officers can train in the same scenario multiple times, trying new de-escalation tactics or certain phrases, then see how the situation plays out. Does an action cause the man to comply, lash out or jump? Which verbiage best comes into play here? Instructors watch over the trainees and, depending on the officer’s choices, they choose the applicable branch in the situation and thus create a new ending. 

Virtual Interactive Coursework Training Academy 

The simulator itself is an incredible training tool, but what about combining the classroom and the simulator? VirTra created the V-VICTA® program, which is a series of nationally-certified curriculum that is first taught in the classroom then practiced in the simulator. This all-in-one training solution instills proper training and knowledge transfer, thus helping officers remember their training in the field and utilize it to help those around them. 

For example, one V-VICTA curriculum is “Autism Awareness.” This material teaches officers how to identify possible autistic behaviors and the best ways to interact with the subject. Officers who aren’t taught how to recognize and react accordingly to these behaviors could put the subject or themselves at risk. And, according to data from the CDC, 1 in 54 children are diagnosed with autism, making it extremely likely that every field officer will interact with someone on the spectrum. To improve safety for officers and every member of their community, they must first know how to best interact with every member of the community.  

Officer training is complex, but it is always centered around safety—for subjects, bystanders, partners and oneself. To learn more about VirTra’s V-VICTA training curriculum, or to try a training simulator at an upcoming trade show, contact a VirTra specialist.

Law enforcement encounter a variety of individuals during their careers. While substance use and mental illness are discussed and trained for, there are also certain medical conditions and diseases that can affect normal communication. These conditions and diseases must also be taught to officers to prepare them to help any and every individual in their community.

For example, neurocognitive disorders (NCD’s) affect memory, understanding, task performance and much more1. The most overwhelmingly common NCD is Alzheimer’s Disease, and in the past all NCD’s were classified as dementia, when in fact there are multiple types and levels. NCD’s are typically associated with the elderly since it is most prevalent in people 65 years of age are older, but it is not exclusive to this age group.

The way NCD’s work is by causing damage to brain cells. The damage gradually makes symptoms more and more noticeable over time. Sometimes it is not immediately apparent that someone has an NCD – at times it takes a few moments for signs to appear. In general, symptoms law enforcement officers may notice and want to look out for include:

  • Memory impairment
  • Difficulty concentrating
  • Getting lost or misplacing items frequently
  • Poor judgment in decision making

Some of these symptoms do not always reflect Alzheimer’s or other similar diseases, but also traumatic brain injury or substance abuse. Law enforcement officers must also be aware that those with NCD’s have the possibility of becoming verbally or physically aggressive.

Officers can strategically communicate with those who have NCD’s by doing the following2:

  • Identify yourself
  • Speak slowly and non-threatening
  • Ask one question at a time, allowing the individual to respond
  • Repeat questions and phrases as necessary
  • Avoid confrontation

‘Neurocognitive Disorders’ is a section of VirTra’s “Mental Illness” curriculum. With a 12-page instructor guide, slideshow presentation and testing materials, law enforcement instructors can familiarize trainees with dementia and NCD’s. The coursework is designed to be used alongside simulated scenarios to allow ‘learning by doing.’

The entire “Mental Illness” set of V-VICTA® curriculum contains 15 hours of detailed coursework certified by IADLEST. To learn about how V-VICTA can be incorporated into your department’s training, contact a specialist.



  1. Psychology Today. (2019). Neurocognitive Disorders (Mild and Major). Retrieved from https://www.psychologytoday.com/us/conditions/neurocognitive-disorders-mild-and-major
  2. Alzheimer’s Association. (2006). Safe Return, Alzheimer’s disease: Guide for Law Enforcement. Retrieved from https://www.alz.org/national/documents/SafeReturn_lawenforcement.pdf

The most recent statistics show an increase in illicit drug use. A survey in 2018 from The National Survey on Drug Use and Health published by SAMHSA shows that 1 in 5 people aged 12 or older used an illicit drug in the year prior.  “Illicit drugs” as referred to in the survey include opioids, prescription drugs, marijuana (despite its current legality in several states), cocaine and others. It is also important to note that the same survey found that substance use is more common in individuals with mental health issues than those without.

Common Factors of Substance Use

So, what exactly is substance use? It refers to recurrent use of drugs or alcohol that can cause impairment, addiction, intoxication and withdrawal. Key common factors include dependence on the substance and continued use despite problems. People addicted to a substance often spend a lot of time obtaining it and use it in greater amounts over time.

Trained professionals typically know the signs that an individual is suffering from substance use disorder. Depending on the type of drug abused and how much the subject used, signs range from slurred speech and dizziness to delusions and violence. Additionally, there is a risk of overdose and short- or long-term negative health effects. Even withdrawal symptoms experienced can be severe and lead to erratic behavior.

Integrated Intervention

A dual diagnosis refers to a person experiencing a mental illness and a substance use disorder simultaneously. A 2017 study found that 8.5 million adults suffered from both a mental illness and a substance abuse disorder simultaneously.

In the past, treatment centers treated one issue at a time, believing that the substance use needed to stop before the mental illness could be addressed. Now, newer treatment called integrated intervention treats both simultaneously.

It is important to remember that law enforcement officers should not attempt to make a diagnosis, but familiarizing oneself with the signs of both substance use and mental illness is vital to ensuring proper handling of the situation.

Simulation Training for Law Enforcement

VirTra’s Mental Illness V-VICTA™ curriculum has a module that focuses exclusively on substance use. Not only are trainees able to learn how to recognize signs of both mental illness and substance use, but are also able to practice the skills they’ve learned within the simulator.

VirTra has several scenarios including “Party Pooper” and “Misery Mountain” that correlate well with this section of the Mental Illness curriculum and expose trainees and officers alike to situations they may deal with in the real world.

To learn more about how VirTra can help law enforcement officers understand and prepare for interactions with the mentally ill and those suffering from substance use disorder, contact a VirTra specialist.


Substance Abuse and Mental Health Services Administration. (2018). Key Substance Use and Mental Health Indicators in the United States: Results from the 2017 National Survey on Drug Use and Health.

Suicide by cop, often abbreviated to SBC, is an event that has two victims: the suicidal subject and the officer. These calls are incredibly difficult for everyone involved and officers must be prepared to handle any outcome. At the end of the day, law enforcement are forced with two major situations: maintaining safety and trying to de-escalate the subject.

SBC occurs when a suicidal individual engages in criminal behavior in an attempt to elicit lethal use of force from law enforcement. A 2019 article by The Washington Post estimates that about 100 fatal police shootings per year are SBC events. While occasionally some SBC subjects are armed with a firearm, many times they possess a knife or feign weapon possession.

There are different strategies used by individuals attempting SBC. Some of them plan ahead and orchestrate the situation while others occur due to a minor event that became escalated. For an integrated response, officers must take each call seriously and secure the scene appropriately. Only after can they determine the main problem and assess the risk of suicidality.

There are ways to talk a subject down and possibly prevent escalation:

  • Provide reassurance
  • Comply with reasonable requests
  • Offer realistic optimism
  • Consider non-lethal containment
  • Be careful not to let one’s guard down or be baited

While it may seem like common knowledge, it must be remembered that a person attempting SBC is suffering from a mental illness or experiencing some type of crisis. De-escalation and crisis de-escalation training can be of great assistance during SBC calls.

VirTra offers multiple scenarios as well as V-VICTA™ NCP-certified curriculum to help officers prepare for harrowing calls. These are designed by VirTra’s subject matter experts and certified by IADLEST to ensure knowledge takeaway. Some courses that focus on SBC and related situations include De-Escalation, Crisis De-Escalation and Mental Illness.

To allow your agency to experience a higher standard in training, contact a product specialist.

It is an incredible story. Recently, the San Francisco Police Crisis Intervention Team 2020 Police Commission Report was published, featuring some attention-grabbing facts and figures. One of the most notable: out of almost 50,000 crisis-related calls for service, San Francisco officers used force only 51 times. Percentage-wise, this is 00.1%—an astronomically low number.

This sort of success comes from many different factors. One attributing factor is the SFPD CIT Unit completing a 20-hour Force Science De-Escalation Course, which is an IADLEST nationally-certified course delivered through two days of instruction. The Force Science Institute offers this, and multiple other certified courses, in their mission to develop and spread high quality, scientifically-grounded education and training.

SFPD’s training department also has a VirTra training simulator. Their department utilizes the V-300®, a 5-screen immersive training environment that takes into account every detail, from the smallest pre-attack indicators to the most cognitive overload stimuli situations imaginable. These simulators offer scenarios containing training in de-escalation, situational awareness, judgmental use of force and other critical topics for the most well-rounded officers.

In addition to numerous training topics, each simulator comes equipped with nationally-certified curriculum, which spans topics such as: autism, mental illness, human factors, high risk vehicle stops and more. Each curriculum is created in conjunction with subject matter experts and nationally-recognized partners, including the Force Science Institute, for the best training possible. VirTra takes these extra steps because other’s modern research and professional insight create more powerful quality teaching materials which officers benefit from.

This is especially true in regards to crisis calls. VirTra’s Mental Illness for Contact Professionals curriculum covers how to recognize and interact with subjects suffering from: anxiety, dementia, depression, PTSD, schizophrenia, traumatic brain injury and more. Knowing what symptoms to look for and knowing the best communication technique for the situation can make all the difference to how the situation ends.

As a result of better training, departments see better officer responses. While the San Francisco Police Crisis Intervention Team’s success is likely due to multiple factors, VirTra is proud to call them a customer and training partner and share their good story along with Force Science Institute. To read the entire article in its entirety, please click here.

To learn more about the V-300 simulator, or our nationally-certified curriculum, please contact a VirTra representative.

It is no surprise: we live in a time of ever-changing curriculum standards, training topics and law enforcement technologies. In regards to training, events in the past few years have stirred up nationwide discussions, which have further contributed to the redesign and rebuilding of our training programs.

As an instructor, it is your job to stay up-to-date with these trends and supply your officers with the much-needed training. TJ Alioto, VirTra Subject Matter Expert, broke down some of these topics in his 2021 ILEETA Presentation:


This is arguably one of the most requested (and demanded) tactics in the history of police training. De-escalation is complicated, as it encompasses many factors: words/phrases used, tone, body language, etc. Teaching officers to correctly read the situation and know the best form of de-escalation is a critical, though complicated, ability to teach.

Minimal Use of Force

While de-escalation may result in no force being used, minimal use of force focuses on using the smallest amount of force to achieve the desired result: control over the situation, a subdued subject, etc. This helps officers to learn the best form of force to use, in addition to times when lesser uses of force would actually be inadequate.

Implicit Bias

One difficulty as an instructor is deciding if there are even issues that need to be trained. One way to test implicit bias is by utilizing a training simulator, such as VirTra’s simulators. Officers can run through the same situation with the only change being to the subject(s) race and gender. Provided scenario metrics can be tracked to determine if an officer or agency is treating people differently based on race or gender.

Mentally Ill & Homeless

Currently, there are record numbers of homeless and mentally ill people living on the streets. As this number rises, officers need to be armed with knowledge of how to best answer these calls. Training simulators can teach officers to recognize various mental illnesses and the appropriate responses, while providing them with scenarios to practice these newly developed skills.

To learn more about current trends and policing, download VirTra Subject Matter Expert TJ Alioto’s 2021 ILEETA presentation.

Download the presentation here.

What officers may not realize is how incredibly common mental illnesses are within the United States. According to the National Institute of Mental Health (NIMH), nearly 1 in 5 American adults live with a mental illness. To put this in perspective, in 2019, this was approximately 51.5 million adults.

The gravity of this situation is heavy, as it guarantees officers will often interact with individuals suffering from mental illnesses throughout their career. However, do note that the severity of one’s condition will range from little/no impairment to severe impairment, meaning it will not always be noticeable.

Breaking Down Mental Illness

MIMH breaks down mental illness into two categories: Any Mental Illness (AMI) and Serious Mental Illness (SMI). AMI is defined as “a mental, behavioral, or emotional disorder” and encompasses all recognized mental illnesses. These include: depression, anxiety, dementia, PTSD, etc., ranging from little/no impairment to moderate.

As for SMI, it is defined as “mental, behavioral, or emotional disorder resulting in serious functional impairment, which substantially interferes with or limits one or more major life activities” and encompasses a much smaller, though more severe subset of AMI. In being more severe, it is especially important for officers to recognize various mental illnesses and know the best methods of communication. After all, the right actions can protect the life of the responding officer, the life of the subject and the well-being of the community.

Mental Illness Training Curriculum

Due to an increase in mental health awareness—and unfortunately, incidents between the mentally ill and officers which end up as headlines—VirTra created the nationally-certified V-VICTA “Mental Illness Training: A Practical Approach” curriculum. This progressive curriculum covers multiple common mental illnesses and disorders officers must be conscious of, including:

• Anxiety
• Dementia
• Depression
• Schizophrenia
• Substance Use
• Suicide
• Traumatic Brain Injury

While this curriculum is not meant to train officers to diagnose disorders, it instead provides tools to recognize symptoms and knowledge to deploy the correct communication techniques for the situation.

In addition to symptom awareness and recognition, implementing this curriculum in training helps officers to break stigmas, show empathy and know when/how to stage medical personnel. The mental illness curriculum consists of presentations, lesson plans and corresponding scenarios, allowing officers to learn each mental illness before engaging with it in the simulator—thus learning to correctly identify mental illnesses while building connections with various subjects on-screen.

Guided by this nationally-certified curriculum, officers increase the probability of having mental illness encounters end on a positive note. Start implementing this curriculum into your training regime by contacting a VirTra specialist.