The Field Service Representative Tier 1 position is responsible for the initial configuration, testing, and on-site installation of all VirTra firearm training simulator systems.  Will provide training to the customer following the simulator installation or when requested.  The FSR will conduct Annual Service Trips and Emergency Service Trips as required to support the customer.  This position may require up to 75% travel including domestic and international.

Essential Functions:

  • Inspection and Inventory of systems for completeness prior to shipment to installation site.
  • Configuration and assembly of VirTra products and simulators.
  • Testing and troubleshooting of all VirTra products.
  • Install, update and service VirTra products and simulators worldwide.
  • Conduct Video scenario authoring (IVR-100) training.
  • Conduct V-Marksmanship authoring training.
  • Ensure customer sites are left in a clean, presentable state before departure.
  • Perform simulator training procedures for post-installation customer training.
  • Proficiently demonstrate simulators to customers and explain parameters of functionality.
  • Master and maintain proficiency with all new, modified, and legacy systems/scenarios.
  • Obtain approval/signoff within upon completion of installation and training and submit to VirTra Corporate as soon as possible to document open items or completion of work.
  • Submit customer signoffs for all trips performed within 24hrs of completion.
  • Responsible for communicating issues to your supervisor on issues that occurred during installation or inability to submit items per procedure or policy in a timely manner.
  • Planning, scheduling and booking of travel arrangements per VirTra’s travel policy.
  • Perform Pre-Travel communications, including scheduling confirmation with client, then document and upload form to VirTra’s server.
  • Management of personally accrued company expenses and monthly expense reports including submission per company policy.
  • Time management and logging of daily hours with project/contract codes.
  • ISO:9001 processes are to be understood and followed per VirTra’s Quality Management System.
  • Maintain the security, upkeep and availability of VirTra provided electronics and equipment.
  • Customer support via all communication methods.
  • Maintain a professional rapport with customers during installations and after departure from site visits.
  • Maintain customer confidence by keeping service information confidential between VirTra and the customer.
  • Document service and installation actions by completing forms, reports, logs and records as necessary and in a timely manner.
  • Upload all reports, photos and supporting documentation to the VirTra server, CRM or ERP software in a timely manner.
  • Technical and miscellaneous support for all other departments within VirTra.
  • Performs other duties as assigned and as needed to better the department or company.
  • Time management working within a project-based environment.
  • Manage and log time worked by project code.

Knowledge, Skills and Abilities: 

  • Installation/technical skills including knowledge of assembling, testing, and troubleshooting computers (hardware and software), audio/video equipment, and structural equipment.
  • Knowledge of and ability to troubleshoot Windows OS platforms (XP, Win7 & Win10)
  • Knowledge of basic construction and the ability to use manual and power tools.
  • Exemplary communication skills including the ability to teach and train others how to operate complex training systems.
  • Passion for, experience with, and in-depth knowledge of firearms is preferred.
  • Knowledgeable and capable of teaching firearm safety
  • Ability to follow instructions.
  • Capable of lifting up to 100lbs minimum

Physical Demands:

This is a very physically demanding job which includes stooping, bending, kneeling, crouching, reaching, standing for long periods of time, walking, pushing, pulling, lifting, grasping, hearing, and talking.  Will exert up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force constantly to move objects.  Visual acuity including color, depth perception and field of vision is required daily.

Education and Experience:

  • 5+ years of experience with troubleshooting electronics or hardware installation.
  • Mid-level PC support or diagnostics.
  • Experience with PC Networking
  • Knowledge of Windows OS Troubleshooting (XP, Windows7 & Windows10)
  • Experience with Audio/Video equipment

Additional Requirements, if any:

  • Work schedule:  7:30 to 4:30, Monday – Friday (in office)
  • Work schedule:  Fluctuating, Sunday – Saturday (on travel)
  • Active and valid State Driver’s License at all times with a no major violations on record
  • Minimum age requirement 25 Years of age or above
  • Ability to obtain and possess a valid Passport.
  • Pre-employment Drug Test required.
  • Pre-employment Background Check required.

 

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Responsible for inspection of incoming products and internally manufactured products.  Must demonstrate proficiency setting up and operating CMM, MicroVu (multisensor), hand tools, and plate for part inspection.  Assist on the shop floor with first piece buy-off, in-process inspection, final inspection, and incoming inspection.

Essential Functions:

  • Working knowledge of GD&T; when and how to use inspection equipment such as micrometers, dial indicators, height gauges, pin gauges, gauge blocks and plate inspection.
  • Assists in creating and updating of inspection procedures, protocols and checklists.
  • Demonstrates ability to setup and measure product using CMM, vision, plate and other hand tools.
  • Coordinates calibration of test equipment and fixtures.
  • Implement and maintain quality requirements and standards (ISO 9001:2015) for the development and manufacture of products.
  • Maintain all quality records and documentation for manufacturing facility in accordance with the quality manual and customer specific requirements.
  • Performs required inspections in accordance with drawing, specifications, standard work and planning requirements.
  • Perform visual, in-process and final dimensional inspections using standard measurement instruments on tightly tolerance materials, components and subassemblies in the production areas.
  • Visual inspection and basic dimensional measurements of incoming materials.
  • Documentation of non-conformances on materials, parts or processes.
  • Reviews supplier paperwork, verifying material pass/fail criteria against engineering inspection requirements.
  • Perform detailed inspections on both Electrical and Mechanical components at the piece part level and sub-assembly level.
  • Must be able to operate ERP, have computer knowledge and the ability to learn new programs
  • Complies with department ISO 9001 Quality Procedures and Policies
  • Maintains inspection records and inspection reports
  • Participate in internal quality audits
  • Promote and execute quality standards, inspection processes, test methodology, quality plans, documents and reports.
  • Interface with supplier quality representatives concerning problems with quality assurance and assure that effective corrective action is implemented
  • Serve as primary quality assurance for all manufacturing issues pertaining to the quality of the product from incoming inspection to final inspection of products.
  • Manage and log time worked daily by project/job code, as required.
  • Work towards our goals of 100% On-Time Delivery and 100% Quality.
  • Communicates with co-workers and supervisor to receive instructions and coordinate general work activities.
  • Clean-up of work area, and other areas of the facility as asked adhering to 5S principles.
  • Performs other duties as assigned or needed to better a department or company.

Education and Experience:

  • High School Diploma AND 2 to 4-years inspecting parts in a manufacturing environment
  • Moderate knowledge of ISO 9001:2015, AS9100, or ISO 13485
  • Knowledge of Epicor (ERP), preferred
  • Proficient with Windows and Microsoft Office programs (Excel, Word, PowerPoint, Visio, etc.)
  • History of progressive responsibility a plus

Physical Demands: 

  • Stand, walk, push, pull, reach overhead, and bend to the floor frequently, and/or
  • Exert 20 to 50 pounds of force occasionally, and/or
  • Exert 10 to 25 pounds of force frequently, and/or
  • Exert up to 10 pounds of force constantly to move objects, and/or
  • Work with hand and machine tools as well as small parts requires visual acuity and hand/eye coordination, and/or
  • Exposure to loud manufacturing equipment sounds and smells.

Additional Requirements:

  • Full time position consisting of 40+ hours per week. Normal hours of operation are Monday through Friday, 7:00am to 3:30pm.    This position may require overtime and/or weekend work due to production, rework or customer deadlines.
  • Pre-employment drug and background checks required.

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

The Field Service Representative Tier 1 position is responsible for the initial configuration, testing, and on-site installation of all VirTra firearm training simulator systems.  Will provide training to the customer following the simulator installation or when requested.  The FSR will conduct Annual Service Trips and Emergency Service Trips as required to support the customer.  This position may require up to 75% travel including domestic and international.

Essential Functions:

  • Inspection and Inventory of systems for completeness prior to shipment to installation site.
  • Configuration and assembly of VirTra products and simulators.
  • Testing and troubleshooting of all VirTra products.
  • Install, update and service VirTra products and simulators worldwide.
  • Conduct Video scenario authoring (IVR-100) training.
  • Conduct V-Marksmanship authoring training.
  • Ensure customer sites are left in a clean, presentable state before departure.
  • Perform simulator training procedures for post-installation customer training.
  • Proficiently demonstrate simulators to customers and explain parameters of functionality.
  • Master and maintain proficiency with all new, modified, and legacy systems/scenarios.
  • Obtain approval/signoff within upon completion of installation and training and submit to VirTra Corporate as soon as possible to document open items or completion of work.
  • Submit customer signoffs for all trips performed within 24hrs of completion.
  • Responsible for communicating issues to your supervisor on issues that occurred during installation or inability to submit items per procedure or policy in a timely manner.
  • Planning, scheduling and booking of travel arrangements per VirTra’s travel policy.
  • Perform Pre-Travel communications, including scheduling confirmation with client, then document and upload form to VirTra’s server.
  • Management of personally accrued company expenses and monthly expense reports including submission per company policy.
  • Time management and logging of daily hours with project/contract codes.
  • ISO:9001 processes are to be understood and followed per VirTra’s Quality Management System.
  • Maintain the security, upkeep and availability of VirTra provided electronics and equipment.
  • Customer support via all communication methods.
  • Maintain a professional rapport with customers during installations and after departure from site visits.
  • Maintain customer confidence by keeping service information confidential between VirTra and the customer.
  • Document service and installation actions by completing forms, reports, logs and records as necessary and in a timely manner.
  • Upload all reports, photos and supporting documentation to the VirTra server, CRM or ERP software in a timely manner.
  • Technical and miscellaneous support for all other departments within VirTra.
  • Performs other duties as assigned and as needed to better the department or company.
  • Time management working within a project-based environment.
  • Manage and log time worked by project code.

Knowledge, Skills and Abilities: 

  • Installation/technical skills including knowledge of assembling, testing, and troubleshooting computers (hardware and software), audio/video equipment, and structural equipment
  • Knowledge of and ability to troubleshoot Windows OS platforms (XP, Win7 & Win10)
  • Knowledge of basic construction and the ability to use manual and power tools
  • Exemplary communication skills including the ability to teach and train others how to operate complex training systems
  • Passion for, experience with, and in-depth knowledge of firearms is preferred
  • Knowledgeable and capable of teaching firearm safety
  • Ability to follow instructions
  • Capable of lifting up to 100lbs minimum

Physical Demands:

This is a very physically demanding job which includes stooping, bending, kneeling, crouching, reaching, standing for long periods of time, walking, pushing, pulling, lifting, grasping, hearing, and talking.  Will exert up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force constantly to move objects.  Visual acuity including color, depth perception and field of vision is required daily.

Education and Experience:

  • 5+ years of experience with troubleshooting electronics or hardware installation
  • Mid-level PC support or diagnostics
  • Experience with PC Networking
  • Knowledge of Windows OS Troubleshooting (XP, Windows7 & Windows10)
  • Experience with Audio/Video equipment

Additional Requirements, if any:

  • Work schedule:  7:30 to 4:30, Monday – Friday (in office)
  • Work schedule:  Fluctuating, Sunday – Saturday (on travel)
  • Active and valid State Driver’s License at all times with a no major violations on record
  • Minimum age requirement 25 Years of age or above
  • Ability to obtain and possess a valid Passport
  • Pre-employment Drug Test required
  • Pre-employment Background Check required

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Marketing event planner to coordinate and support tradeshows, events, and demos. In this role, candidates will use their experience overseeing event planning, logistics, and coordination of B2B and B2G tradeshows while representing a B2B company. Provide support to the sales and marketing team for planning, organizing, updating, reporting, and filing.

Candidates will manage event operations and coordinate and plan meetings, secure vendors and staff, order marketing collateral, and keep the inventory spreadsheets updated. Candidates will use their experience managing trade shows to develop marketing strategies, set goals, evaluate success based on ROI, report metrics, campaigns, and more. The ideal candidate would have at least 3+ years of experience overseeing nationally recognized trade shows. Candidates will be overseeing 15-25 shows annually.

Essential Functions:

  • Coordinate details of events such as conferences, trade shows, sales meetings, business meetings, training events and employee appreciation events.
  • Coordinate shipping simulator(s), registration, coordination with event organizers, and other logistics associated with exhibiting at Tradeshows. Includes maintaining overall event calendar and noting key deadlines associated with shipping, travel, and registration.
  • Assemble proposals and submissions from existing company materials to meet deadlines and provide proposal support.
  • Track status of quotes, up to either booking an order, or termination of the requirement.
  • Interface with cross-functional departments such as; sales, engineering, production, shipping and customer service to resolve complex issues.
  • Support the collection of sales and marketing data for pre- and post-show campaign efforts and determining the ROI.
  • Utilize Salesforce/CRM and Hubspot systems to enter and track all customer data, ensure accuracy of data and prepare reports as needed.
  • Maintain contract compliance with company policy and Government regulations, consistent with industry best practices.
  • Manage agency staff responsible for event coordination activities.
  • Manage vendors and suppliers’ payables.
  • Calculate budgets and adjust when necessary.
  • Source venues globally and negotiate fees.
  • Maintain government contracts as point of contact.
  • Performs other duties as assigned.

Competencies:

  1. Organized
  2. Detail-oriented
  3. Problem Solving
  4. Accountability
  5. Written and Verbal Communication Proficiency
  6. Professional – ability to represent the company to outside parties
  7. Multi-tasker

Knowledge, skills and abilities:

  • CMP preferred.
  • Strong trade show administration skills and 3+ years’ experience to include coordination, budget tracking, scheduling, space reservation, filing Carnets, contracts and booth layout & design.
  • High proficiency in Microsoft applications including Word, Excel and Outlook.
  • Must be able to work well in a fast-paced professional office environment with changing demands and deadlines.
  • Familiar with Foreign Corrupt Practices Act and foreign contracts desirable.
  • Ability to achieve goals and exceed expectations.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear.  Frequently the employee will be required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms.  Ability to occasionally lift office products and supplies up to 20 lbs. and to sit and work at a computer for upwards of 4 hours at a time.

Education and Experience:

  1. Associate degree or higher in Marketing or relevant work experience.
  2. Working knowledge of Salesforce CRM or Hubspot Marketing automation application.
  3. 3 years’ tradeshow coordination experience. CMP preferred.
  4. 3 – 5 years’ experience in administrative/coordination role.

Additional Requirements:

  • Full time position consisting of 40+ hours per week; normal hours of operation are Monday through Friday, 8:00am to 5:00pm. This position may require additional hours and/or weekend work due to special work projects or deadlines.
  • Pre-employment drug test and background check required.

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

The EPICOR Production Planner & Scheduler will coordinate production workflows and optimize schedules to ensure efficient Epicor operations within our manufacturing environment. They will be responsible for developing production plans, managing schedules, and ensuring timely product delivery while maximizing resource utilization and meeting customer demand. Their attention to detail and ability to prioritize tasks will maintain effective communication and collaboration across departments.

Essential Functions:

  • Coordinate with all departments to develop production plans and schedules to meet customer demand and optimize inventory levels.
  • Coordinate with our manufacturing and assembly teams to ensure timely availability of raw materials and components.
  • Create and maintain master schedules for projects, operations, or events, ensuring alignment with production capacity and resource availability.
  • Adjust schedules as necessary in response to changing priorities, resource availability, or unforeseen circumstances.
  • Communicate schedule updates and changes to relevant stakeholders in a timely manner.
  • Locates parts / work orders within the manufacturing facility and moves parts to subsequent operations as required to minimize delay through the process.
  • Coordinate execution of the master schedule pertaining to assigned material.
  • Work with internal and procurement to understand and communicate needs and ensure that data within planning systems accurately reflect expectations.
  • Resolve scheduling conflicts or issues that may arise during project execution.
  • Check deliveries against demand to ensure product is needed.
  • Assists manufacturing personnel in expediting parts to completion.
  • Maintain accurate inventory levels for all assigned products monthly or more often if necessary.
  • Serve as order expeditor to ensure on-time delivery of products.
  • Distribute and maintain reports of necessary data to ensure effective communication within the department and other dependent personnel and departments.
  • Analyze production specifications and capacity data to determine manufacturing processes, tools, and staffing requirements.

Education and Experience:

  • Bachelor’s degree in business administration, Operations Management, Project Management, a related field or 5 years of related experience in lieu of a degree.
  • 3+ years prior experience in a Production Planning or Scheduling role preferred within a manufacturing environment.
  • Strong understanding of production planning principles, inventory management, and supply chain processes.
  • Proficiency in using ERP systems, Epicor required 2+ years.
  • Proficiency with Word, Excel, and Outlook and the ability to learn customized software and products quickly.
  • Excellent analytical and problem-solving skills with a keen attention to detail.
  • Effective communication and interpersonal skills to collaborate with cross-functional teams.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Strong organizational skills and the ability to work independently with minimal supervision.
  • Ability to comply with company policies and procedures.
  • Comply with department ISO 9001 processes and company quality policy
  • Manage and log time worked daily using project code.
  • Provide miscellaneous support to other departments, as needed.
  • Performs other duties as assigned or needed to better a department or company.

Preferred Qualifications:

  • APICS certification (CPIM or CSCP) or equivalent is a plus.
  • Experience in lean manufacturing and continuous improvement methodologies.
  • Familiarity with AS9100 standards.

Physical Demands:

Fast-paced manufacturing environment with regular interactions with production staff, engineers, project managers, and management. Frequently, the employee must stand, walk; use hands or fingers, handle or feel; and reach with hands and arms; and talk and listen. Ability to occasionally lift products and/or supplies up to 25 lbs. and to sit and work at a computer for upwards of 4 hours at a time.

Additional requirements:

  • Full time position is Monday through Friday consisting of a 40-hour work week in the office 8:00am to 5:00pm. This position may require periodic overtime and weekend work during periods of high production and/or audit.
  • Pre-employment background and drug test

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity