Position Summary: 

The Field Service Technician Tier 1 position is responsible for the initial configuration, testing, and on-site installation of all VirTra firearm training simulator systems.  Will provide training to the customer following the simulator installation or when requested. The FSR will conduct Annual Service Trips and Emergency Service Trips as required to support the customer.  This position may require up to 75% travel including domestic and international.

 

Essential Functions:

  • Inspection and Inventory of systems for completeness prior to shipment to installation site.
  • Configuration and assembly of VirTra products and simulators.
  • Testing and troubleshooting of all VirTra products.
  • Install, update and service VirTra products and simulators worldwide.
  • Conduct Video scenario authoring (IVR-100) training
  • Conduct V-Marksmanship authoring training
  • Ensure customer sites are left in a clean, presentable state before departure.
  • Perform simulator training procedures for post-installation customer training.
  • Proficiently demonstrate simulators to customers and explain parameters of functionality.
  • Master and maintain proficiency with all new, modified, and legacy systems/scenarios.
  • Obtain approval/signoff within upon completion of installation and training and submit to VirTra Corporate as soon as possible to document open items or completion of work.
  • Submit customer signoffs for all trips performed within 24hrs of completion.
  • Responsible for communicating issues to your supervisor on issues that occurred during installation or inability to submit items per procedure or policy in a timely manner.
  • Planning, scheduling and booking of travel arrangements per VirTra’s travel policy.
  • Perform Pre-Travel communications, including scheduling confirmation with client, then document and upload form to VirTra’s server.
  • Management of personally accrued company expenses and monthly expense reports including submission per company policy.
  • Time management and logging of daily hours with project/contract codes.
  • ISO:9001 processes are to be understood and followed per VirTra’s Quality Management System.
  • Maintain the security, upkeep and availability of VirTra provided electronics and equipment.
  • Customer support via all communication methods.
  • Maintain a professional rapport with customers during installations and after departure from site visits.
  • Maintain customer confidence by keeping service information confidential between VirTra and the customer.
  • Document service and installation actions by completing forms, reports, logs and records as necessary and in a timely manner.
  • Upload all reports, photos and supporting documentation to the VirTra server, CRM or ERP software’s in a timely manner.
  • Technical and miscellaneous support for all other departments within VirTra.
  • Performs other duties as assigned and as needed to better the department or company.
  • Time management working within a project-based environment.

 

Knowledge, Skills and Abilities: 

  • Installation/technical skills including knowledge of assembling, testing, and troubleshooting computers (hardware and software), audio/video equipment, and structural equipment
  • Knowledge of and ability to troubleshoot Windows OS platforms (XP, Win7 & Win10)
  • Knowledge of basic construction and the ability to use manual and power tools.
  • Exemplary communication skills including the ability to teach and train others how to operate complex training systems
  • Passion for, experience with, and in-depth knowledge of firearms is preferred.
  • Knowledgeable and capable of teaching firearm safety
  • Ability to follow instructions
  • Capable of lifting up to 100lbs minimum

 

Physical Demands:

This is a very physically demanding job which includes stooping, bending, kneeling, crouching, reaching, standing for long periods of time, walking, pushing, pulling, lifting, grasping, hearing and talking. Will exert up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force constantly to move objects.  Visual acuity including color, depth perception and field of vision is required daily.

 

Education and Experience:

  • 5+ years of experience with troubleshooting electronics or hardware installation.
  • Mid-level PC support or diagnostics.
  • Experience with PC Networking
  • Knowledge of Windows OS Troubleshooting (XP, Windows7 & Windows10)
  • Experience with Audio/Video equipment

 

Additional Requirements, if any:

  • Work schedule:  7:30 to 4:30, Monday – Friday (in office)
  • Work schedule:  Fluctuating, Sunday – Saturday (on travel)
  • Active and valid State Driver’s License at all times with a no major violations on record
  • Minimum age requirement 25 Years of age or above
  • Ability to obtain and possess a valid Passport
  • Pre-employment Drug Test required
  • Pre-employment Background Check required

 

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

REMOTE – WORK FROM HOME IS OK. MUST RESIDE IN AZ OR FL.

An Inside Sales Representative is responsible for selling and introducing products and services to established and new customers. The primary duty involves tracking and following up on leads the organization generates via web, mail, training course and other campaigns. In addition, this person will be responsible for prospecting and creating demand in a given territory for all VirTra products.

 

Essential Functions:

  • Developing and accomplishing a regional sales plan that includes lead generation, field sales       engagement, and prospecting to help meet or exceed quarterly and annual sales targets
  • Participating fully in training sessions, meetings, skill-building and professional development classes
  • Identifying decision makers amongst the targeted leads or accounts in order to start sales process
  • Maintaining and expanding the CRM (Salesforce) with prospects or accounts
  • Outbound and inbound account management
  • Supporting the reseller communication channel throughout the sales process when needed
  • Attending sales group meetings concerning sales targets or forecasts and reporting on market situation
  • Handling changes in sales orders and communicating those changes with related departments
  • Providing effective product demos for end-user customers via phone and web conferencing
  • Emphasizing VirTra by promoting product features and benefits, discussing credit terms, quoting prices, and preparing sales orders
  • Creating and delivering qualified opportunities to the field teams
  • Capturing of accurate and complete information in Customer Relationship Management system (Salesforce)
  • Attending industry conferences and regional training’s to develop industry expertise
  • Consult with prospects to determine product and service needs, determine how VirTra can satisfy those needs
  • Maintain current knowledge of competitor products, services, prices, and marketing strategy.
  • Remain current on domestic and international events and other value-added opportunities which prospectors can utilize as events to reference when prospecting.
  • Comply with departmental ISO 9001 processes.
  • Performs other duties as assigned.

 

Knowledge, skills & abilities:

  • Able to work in fast-paced, self-directed entrepreneurial environment
  • Exceptional verbal and written communication skills
  • Highly proficient computer skills including MS Word, PowerPoint, Excel and Outlook
  • Excellent telephone sales personality skills
  • Prominent organization and presentation skills
  • Excellent time management skills
  • Highly energetic self-starter
  • Decision-making, problem resolution and creative thinking skills
  • Able to multi-task among shifting priorities
  • Should be honest, assertive, and systematic
  • Relevant training in inside sales
  • Salesforce or equivalent CRM experience
  • Solid experience in sales and customer service.
  • Must be able to clearly articulate a value proposition.
  • Knowledge of product line and solid understanding of business and sales concept.
  • Strong negotiating and influencing skills required to handle objections and convert leads into prospects.

 

Competencies:

  1. Self-motivation
  2. Strong communication skills
  3. Relationship Management
  4. Personal Effectiveness/Credibility

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear.  Occasionally the employee will be required to stand; walk.  Ability to occasionally lift office products and supplies up to 20 lbs. and to sit and work at a computer or on the telephone for long periods of time.

 

Education and Experience:

  • Bachelor’s Degree or equivalent combination of relevant education and work experience
  • 2-3 years in an inside/telesales role
  • Advanced expertise in CRM software solutions
  • Pre-employment drug test and background check required.

 

Additional requirements, if any:

Full time position consisting of 40+ hours per week; normal hours of operation are Monday through Friday, 8:00am to 5:00pm.  This position may require long hours and weekend work due to proposals, deadlines or customer’s needs.

 

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

The Regional Sales Manager for the North East region will aggressively manage and pursue Law Enforcement and Military sales opportunities from existing leads as well as new prospects within their assigned territory and strategically persuades them to purchase VirTra simulators and accessories. This position is responsible for executing the sales cycle including, but not limited to, product demonstration, development and presentation of proposals and quotes, closing of sales, and post-installation follow up. Extensive territory travel is required up to 3 weeks at a time.

 

Essential Functions:

  • Able to set and achieve aggressive sales goals
  • Contact prospects to identify their needs, and to explain how these needs could be met by specific products and services.
  • Suggest specific product purchases to meet customers’ needs.
  • Answer customers’ questions about products, prices, availability, product uses, and credit terms.
  • Quote prices, credit terms, and other bid specifications.
  • Emphasize product features based on analyses of customers’ needs, and on technical knowledge of product capabilities and limitations.
  • Negotiate prices and terms of sales and service agreements.
  • Maintain customer records using CRM (Salesforce) system.
  • Identify prospective customers by using business directories, following leads from existing clients, and attending trade shows and conferences.
  • Prepare sales contracts for orders obtained, and submit orders for processing.
  • Select the correct products or assist customers in making product selections, based on customers’ needs, product specifications, and applicable regulations.
  • Collaborate with colleagues to exchange information such as selling strategies and marketing information.
  • Communicate with people outside the organization, representing the organization to customers, the public, government, and other external sources.
  • Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services.
  • Provide informational marketing materials and other incentives to persuade clients/customers to buy products.
  • Transport, assemble, and disassemble materials used in demonstrations and presentations.
  • Keep current with competition’s products, service offerings and activity.
  • Performs other duties as requested or assigned to better the department or company.

 

Competencies:

  • Goal Oriented
  • Time Management
  • Self-Motivated
  • Problem Solving
  • People Skills
  • Use of Independent Judgment
  • Personal Effectiveness/Credibility
  • Organized
  • Communication Proficiency

 

Knowledge, Skills and Abilities: 

  • Must have ‘home office’ where uninterrupted and undistracted work can take place during business hours
  • Motivated and energetic individual with a high level of integrity and professionalism
  • Ability to remain motivated and focused in order to successfully managing a long sales cycle
  • Ability to travel domestically or internationally, 60% – 75% of the time
  • Works extremely well independently
  • Advanced knowledge of computer software, hardware, networking and other technical areas desired
  • Proficiency with Salesforce or similar CRM system
  • Understands the value of using CRM system

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk, hear and speak. Frequently the employee will be required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms. Will be required to climb, kneel, crouch and lift items of 60 lbs. or more rarely. Visual acuity including color, depth perception and field of vision. Hand-eye coordination. Often will be required to sit and work at a computer for upwards of 4 hours at a time which requires repetitive motion of the wrist, hands and/or fingers.

 

Education and Experience:

  • Associate’s or Bachelor’s degree helpful
  • Proven track record as a top sales performer with the ability to “close the deal”
  • Desired extensive military or law enforcement experience (10+ years)
  • Extensive firearms handling experience required

 

Additional Requirements, if any:

  • Work schedule:  7:30 to 4:30, Monday – Friday
  • Minimum age of 25
  • Pre-employment drug test
  • Pre-employment background check
  • Active, valid driver’s license with no major offense within 3 years
  • Willing and able to use personal vehicle for sales demonstrations and customer visits
  • Must maintain appropriate vehicle insurance coverage at all times

 

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

The Customer Support Representative maintains the successful operation of VirTra’s firearm training simulators and products after the systems have been installed at customer locations. Ensures that all customer service issues and inquiries relating to proprietary hardware are resolved timely and will provide the highest level of customer service.

 

Technical Functions:

  • Process inbound and outbound service and support calls through phone and email communication
  • Diagnose and resolve customer complaints and inquiries relating to hardware using company troubleshooting resources to determine appropriate course of action according to company and departmental SOPs
  • Develop and maintain understanding of proprietary hardware solutions to assist in reporting trends in customer issues
  • Coordinate the shipment of damaged or broken parts/components from the customer to VirTra, and the shipment of repaired/replaced parts and components back to the customer
  • Escalate service issues to Tier II Technicians as needed and defined in company and departmental SOPs
  • Develop and maintain proficiency with all new, modified, and legacy systems, products, and scenarios.
  • Assist in developing company knowledge base on troubleshooting new and legacy issues
  • Direct customer inquiries to the appropriate company personnel, as needed
  • Assist in development of customer training and support resources
  • Comply with department ISO 9001 processes and company quality
  • Manage and log time worked daily by project code
  • Provide miscellaneous support to other departments as needed
  • Perform testing on outgoing products to ensure proper functionality as defined by company and departmental SOPs

 

Process Functions:

  • Maintain detailed and accurate reporting of each customer issue or inquiry utilizing CRM system
  • Qualify customer service contract status and provide appropriate level of service according to company and departmental SOPs
  • Create RMAs and inventory requisition as needed through CRM system
  • Ensure incoming RMAs are processed through repair team utilizing CRM software
  • Ensure service tickets are followed up on and resolved within established timeframes.
  • Set appropriate customer expectations for resolution and follow-up
  • Maintain customer communication and foster positive customer relationships.
  • Respond to service requests and inquiries within required timeframe, including after-hours and weekend requests and inquiries.
  • Collaborate with company personnel to provide prompt resolutions for customer inquiries or issues
  • Performs other duties as requested or assigned to better the department or company.

 

Job Knowledge, Skills, and Abilities:

  • Customer service and technical support experience (Level 1 or above preferred).
  • Able to prioritize work, manage time effectively and work successfully in a fast paced, multi-faceted structured environment
  • Strong communication skills including the ability to teach others how to operate complex systems and equipment.
  • Experience with CRM/Service Management Software
  • Basic technical skills including knowledge of assembling, testing, and troubleshooting computers (hardware and software), audio/video equipment, and mechanical devices
  • Knowledge of and ability to troubleshoot basic Microsoft Windows OS platform issues
  • Experience with PC Networking
  • Experience with tools, both manual and power
  • Basic understanding of firearms and firearm safety

 

Competencies:

  1. Time Management
  2. Problem Solving
  3. Professionalism
  4. Critical Thinking Skills & Deductive Reasoning
  5. Personal Effectiveness/Credibility
  6. Organized
  7. Collaboration Skills
  8. Communication Proficiency

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk, hear and speak. Frequently the employee will be required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms. Will be required to climb, kneel, crouch and lift items of 60 lbs. or more often.  Visual acuity including color, depth perception and field of vision. Subject to high noise levels often as well as moving mechanical parts, moving vehicles, electrical current and scaffolding and high places.  Sit and work at a computer for upwards of 4 hours at a time which requires repetitive motion of the wrist, hands and/or fingers.

 

Education and Experience:

  1. High school diploma/GED required. Associate’s degree preferred
  2. Excellent communication and customer service skills required.
  3. Ability to troubleshoot computer, software, and hardware issues using company resources
  4. Experience directly related to work performed such as audio, visual, firearm, PC Networking, customer service, preferred.

 

Additional Requirements, if any:

  • Full time position consisting of 40 hours per week; Monday through Friday.  This position may require overtime and/or weekend work due to customer needs or deadlines.
  • Pre-employment drug test and background check required.

 

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

The International Sales Representative aggressively manages and pursues worldwide Law Enforcement and Military sales opportunities from existing leads as well as new prospects within their assigned territory and strategically persuades them to Invest in VirTra simulators and accessories. This position is responsible for executing the sales cycle including, but not limited to, product demonstration, development and presentation of proposals and quotes, closing of sales, and post-installation follow up. Extensive worldwide travel is required up to 3 weeks at a time.

Territory:  Canada, Latin America

LOCATION:  Florida

 

Essential Duties:

  • Able to set and achieve aggressive sales goals.
  • Contact new and existing customers to identify their needs, and to explain how these needs could be met by specific products and services.
  • Suggest specific product purchases to meet customers’ needs.
  • Answer customers’ questions about products, prices, availability, product uses, and credit terms.
  • Quote prices, credit terms, and other bid specifications.
  • Emphasize product features based on analyses of customers’ needs, and on technical knowledge of product capabilities and limitations.
  • Negotiate prices and terms of sales and service agreements.
  • Provide supervision and leadership to international sales team.
  • Plan, determine optimal utilization of team to meet international sales goals.
  • Participate in brainstorming sessions and cross-departmental meetings to ensure collaboration and cohesion.
  • Maintain customer records using CRM system.
  • Identify prospective customers by using business directories, following leads from existing clients, and attending trade shows and conferences.
  • Prepare sales contracts for orders obtained and submit orders for processing.
  • Select the correct products or assist customers in making product selections, based on customers’ needs, product specifications, and applicable regulations.
  • Collaborate with colleagues to exchange information such as selling strategies and marketing information.
  • Communicate with people outside the organization, representing the organization to customers, the public, government, and other external sources.
  • Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services.
  • Provide informational marketing materials and other incentives to persuade clients/customers to buy products
  • Keep current with competition’s products, service offerings and activity.
  • Transport, assemble, and disassemble materials used in presentations.
  • Identify interested and qualified customers and provide them with additional information.
  • Practice demonstrations to ensure that they will run smoothly
  • Comply with ISO 9001 processes and quality policy.
  • Manage and log time worked daily by project code
  • Performs other duties as assigned to better the company or department.

 

Knowledge, Skills, and Abilities:

  • Must have home office where uninterrupted and undistracted work can take place during business hours
  • Motivated and energetic individual with a high level of integrity and professionalism
  • Ability to remain motivated, focused and successfully managing a long sales cycle
  • Knowledge of Federal Military Sales
  • Able to travel domestically and internationally 60% to 75% of the time
  • Works extremely well independently
  • Advanced knowledge of computer software, hardware, networking and other technical areas desired
  • Proficiency with Salesforce or similar CRM system
  • Understands the value of using CRM system

 

Competencies:

  1. Time Management
  2. Problem Solving
  3. Personal Effectiveness/Credibility
  4. Organized
  5. Collaboration Skills
  6. Communication Proficiency

 

Education and Experience:

  • Associate’s or Bachelor’s degree helpful
  • Proven track record as a top sales performer with the ability to “close the deal”
  • Desired military or law enforcement experience 6+ years
  • Extensive firearms handling experience required

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. Frequently the employee will be required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms. Ability to lift and carry work items of up to 100lbs. and to sit and work at a computer for upwards of 4 hours at a time. Requires extensive travel internationally on airplanes.  Visual acuity including color, depth perception and field of vision as well as hand-eye coordination needed.

 

Additional Requirements:

  • Minimum age 25
  • Pre-employment drug test and pre-employment background check
  • Currently has or have the ability to obtain a Passport for international travel
  • Bilingual, Spanish and English preferred
  • Active, valid driver’s license with no major offense within 3 years

 

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

The Customer Support Specialist maintains the successful operation of VirTra’s firearm training simulators and products after the systems have been installed at customer locations.  Ensures that all customer service issues and inquiries relating to proprietary hardware and software are resolved timely and will provide the highest level of customer service acting as the first point of escalation.

 

Technical Functions:

  • Process inbound and outbound service and support calls through phone and email communication
  • Receive and diagnose escalated technical support issues from Customer Support Representatives relating to proprietary software and hardware on Windows OS
  • Develop and maintain understanding of proprietary hardware and software solutions to assist in reporting trends in customer issues
  • Perform advanced repair on hardware through RMA Process and identify trends in issues to report to sustainment engineers
  • Provide remote support to customers through developed remote access to further diagnose and resolve customer software issues
  • Develop and maintain proficiency in software solutions utilizing PC networking, system services, peripheral system devices
  • Develop and maintain proficiency with electrical and mechanical designs of proprietary hardware to guide advanced troubleshooting
  • Develop and maintain proficiency with all new, modified, and legacy systems, products, and scenarios.
  • Assist in developing company knowledge base on troubleshooting new and legacy issues
  • Direct customer inquiries to the appropriate company personnel, as needed
  • Assist in development of customer training and support resources
  • Manage and log time worked daily by project code
  • Provides miscellaneous support to other departments, as needed
  • Comply with department ISO 9001 processes and company quality
  • Perform testing on outgoing products to ensure proper functionality as defined by company and departmental SOPs

 

Process Functions:

  • Maintain detailed and accurate reporting of each customer issue or inquiry utilizing CRM system
  • Audit escalated issues from Customer Support Representative for accuracy and completeness
  • Qualify customer service contract status and provide appropriate level of service according to company and departmental SOPs
  • Create RMAs and inventory requisition as needed through CRM system
  • Ensure incoming RMAs are processed through repair team utilizing CRM software
  • Ensure service tickets are followed up on and resolved within established timeframes.
  • Set appropriate customer expectations for resolution and follow-up
  • Maintain customer communication and foster positive customer relationships.
  • Respond to service requests and inquiries within required timeframe, including after-hours and weekend requests and inquiries.
  • Collaborate with company personnel to provide prompt resolutions for customer inquiries or issues
  • Performs other duties as requested or assigned to better the department or company.

 

Job Knowledge, Skills, and Abilities:

  • Customer service and technical support experience (Level 2 or above preferred).
  • Able to prioritize work, manage time effectively and work successfully in a fast paced, multi-faceted structured environment
  • Strong communication skills including the ability to teach others how to operate complex systems and equipment.
  • Experience with CRM/Service Management Software
  • Strong mechanical skills and knowledge of electrical and mechanical principles
  • Strong technical skills including knowledge of assembling, testing, and troubleshooting computers (hardware and software), audio/video equipment, and mechanical devices
  • Knowledge of and ability to troubleshoot Microsoft Windows OS platform issues
  • Experience with PC Networking
  • Experience with tools, both manual and power
  • Understanding of firearms and firearm safety

 

Competencies:

  1. Time Management
  2. Problem Solving
  3. Professionalism
  4. Critical Thinking Skills & Deductive Reasoning
  5. Personal Effectiveness/Credibility
  6. Organized
  7. Collaboration Skills
  8. Communication Proficiency

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk, hear and speak.  Frequently the employee will be required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms.   Will be required to climb, kneel, crouch and lift items of 60 lbs. or more often.   Visual acuity including color, depth perception and field of vision.  Subject to high noise levels often as well as moving mechanical parts, moving vehicles, electrical current and scaffolding and high places.  Sit and work at a computer for upwards of 4 hours at a time which requires repetitive motion of the wrist, hands and/or fingers.

 

Education and Experience:

  1. High school diploma/GED required.  Associate’s degree preferred
  2. Excellent communication and customer service skills required.
  3. Ability to troubleshoot computer, software, and hardware issues using company resources
  4. Experience directly related to work performed such as audio, visual, firearm, PC Networking, customer service, preferred.
  5. Time in Service: 1 Year
  6. Time in Grade: 1 Year

 

Additional Requirements, if any:

  • Full time position consisting of 40 hours per week; Monday through Friday.  This position may require overtime and/or weekend work due to customer needs or deadlines.
  • Pre-employment drug test and background check required.

 

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Full-Time position to fulfill the need of general assembly of VirTra manufactured products including assembly and diagnostics of computers, to assist in the production and manufacturing warehouses.

Will perform project tasks or assignments of a moderately complex nature ranging from repetitive production assembly operations on electronic and/or mechanical assemblies and subassemblies such as boards, modules, panels and cables. Will also be assembling and configuring custom computers, and performing basic diagnostics.

 

Essential Functions:

  • Assembly and diagnostics on new computer build
  • Installation of computer software
  • Hardware testing
  • Testing weapons kits and setting laser ID’s
  • Logging software bags and features
  • Assist with On-site FSR support.
  • Responsible for small part assembly with high attention to detail
  • Ensure all checklists and documentation are filled out completely and accurately and uploaded to designated locations.
  • Quality procedures and documentation must be followed throughout the entire process of build.
  • Able to read a complex multilevel bill of material/job traveler.
  • Warehouse clean up and general organization daily to meet OSHA and department standards.
  • Organize issued inventory in a manner most efficient to complete the process and track assets appropriately in WIP.
  • Assist and verify documented items are prepped for transport.
  • Report issues or problems with projects to immediate supervisor
  • Adhere to all safety guidelines
  • Comply with department ISO 9001 processes and quality policy.
  • Provide miscellaneous support to other departments, as needed.
  • Track and log time worked by job codes as necessary in time card
  • Perform other duties as assigned

 

Knowledge, skills & abilities:

  • Ability and desire to learn.
  • Knowledge and proficient use of mechanical hand tools, power tools and equipment (wrenches, screw drives, pliers, etc.) and basic power tools (drills, Dremel tools, grinding wheels, etc.) is required.
  • Must be able to work in a fast paced and constantly changing environment
  • Must have intermediate knowledge of PC assembly and basic software installation skills
  • Ability to interpret written, audible and visual work instructions
  • Able to communicate effectively including verbally and written
  • Must be able to work independently with minimal supervision and complete tasks/projects on time

 

Competencies:

  1. Attention to detail
  2. Time Management
  3. Flexibility
  4. Initiative
  5. Results Driven
  6. Communication skills

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to speak and listen.  Often the employee will be required to stand; walk and will occasionally be subject to outside environmental conditions and higher than normal noise levels.  May be required to climb, kneel, crouch and lift items weighing 25 lbs. often and 60 lbs. occasionally and 100 lbs. rarely.  Ability to sit and work on repetitive tasks for long periods of time.  Visual acuity including color, depth perception and field of vision is required.

 

Education and Experience:

  • High School or GED
  • Previous experience with general mechanical assembly or assembly of computers
  • Basic experience with audio/video repair
  • Basic knowledge of PC repairs
  • Knowledge of Windows OS Troubleshooting (XP, Windows 7 & Windows 10).

 

Additional requirements, if any:

  • Full time position consisting of 40+ hours per week; normal hours of operation are Monday through Friday, 6:30am to 5:30pm.  This position may require long hours and weekend work due to production, rework or customer deadlines.
  • Pre-employment drug test and background test

 

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Facilities Maintenance Technician ensures that our building services meet the needs of the employees. Will perform and oversee maintenance and repairs of equipment and building facilities. Will perform and coordinate installation and maintenance of mechanical items to include landscaping, HVAC, plumbing, electrical, life/safety systems, janitorial, painting and other building needs as required. In the event that equipment malfunctions, this person will identify the problem, suggest/implement repairs/replacement for the equipment. This is a hands-on position with an ideal candidate having 2 years’ experience in facility operations.

Essential Functions:

  • Oversee the day-to-day needs of the operation to include facilities & maintenance at VirTra properties and coordinate all maintenance issues.
  • Ensure compliance with health and safety regulations.
  • Will execute preventative maintenance (PM) program.
  • Perform repairs in areas such as carpentry, electrical, plumbing, roofing and HVAC, etc.
  • Schedule equipment maintenance, and projects with vendors in order to comply with city, state and building requirements.
  • When necessary, arrange for repairs with outside vendors.
  • Maintain systems and internal controls that verify the integrity of all systems, processes and data.
  • Evaluate systems to determine if maintenance or repairs are needed.
  • Perform grounds work, such as trimming plants, trees or shrubs and maintain drip system and other landscape work, as needed.
  • Work with vendor on life/safety systems such as fire extinguishers, exits, sprinkler systems and alarms, fire hydrant and riser room need.
  • Oversee security of buildings and grounds
  • Maintain inventory and condition of equipment, tools and custodial supplies and.
  • Removes debris and other trash inside as well as outside of the building and run baler machine to compress and bind cardboard as needed.
  • Help move and arrange furniture, cubicles and equipment to include new hires, relocation of offices, and set up of conference and meeting rooms.
  • Respond to emergencies as needed which may include weekends, holidays or overnight.
  • Oversee any parking facility refurbishments and renovations.
  • Communicate with co-workers, management, vendors and others in a courteous and professional manner.
  • Ensure compliance with state and federal regulations and assist with energy management.
  • Performs other duties as assigned or needed to better the company.

Knowledge, skills & abilities:

  • Knowledge of Material Safety Data Sheets (SDS) labels, warnings and safety precautions
  • Ability to use tools, equipment and chemicals safely
  • Knowledge of OSHA and other environmental regulations a plus
  • General knowledge of general maintenance methods, operating requirements and safety precautions related to facilities management
  • Ability to track equipment documentation, warranties and repairs as well as safety requirements
  • Able to clean, sweep, vacuum, mop, wax, polish floors and shampoo carpets
  • Ability to respond to building and equipment emergencies
  • Knowledge of building safety regulations and security protocols

Competencies:

  1. Multitasking
  2. Technical Capacity
  3. Personal Effectiveness/Credibility
  4. Organization, Time and Project Management
  5. Communication Proficiency Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. Frequently the employee will be required to sit in front of a computer for multiple hours. Will also need to stand; walk; use hands or fingers, handle or feel; and bend. Will regularly use hands and arms. Occasionally will lift and/or move more than 100 lbs. Specific abilities required include close vision, distance vision and depth perception. Noise levels may vary from moderate to intense. This is a fast-paced environment with various sharp objects, hazardous materials and machines present.

Education & Experience:

  1. High school diploma or GED
  2. 2 years of custodial or maintenance experience.
  3. Experience problem solving and have a positive attitude.
  4. Experience working with electric and pneumatic tools, HVAC systems, landscaping, plumbing, and janitorial.
  5. Proficient in the use of MS Office (Word, Outlook, Excel, TEAMS)

Additional Requirements, if any:

  • Full time position consisting of 40 hours per week; Monday through Friday, 7:00am to 4:00pm. This position may require overtime and/or weekend work due to business needs and deadlines.
  • Pre-employment drug test and background check required.

 

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Benefits: VirTra Systems offers health, dental, vision, voluntary life, short-term disability, and long-term disability insurances to full-time employees beginning on the first of the month following 60 days of employment. VirTra contributes up to 100% of the health insurance premium for the employee. Family health coverage is also available. Employees are eligible for VirTra’s 401k Matching Program which matches dollar for dollar up to 4% after one year of employment. Additionally, after 90 days employees are entitled to paid vacation and paid sick days. VirTra’s Profit Share Program offers a percentage of company profit to employees as a cash bonus following the completion of the annual financial audit.

Position will help develop next generation simulations for testing, teaching and training in Law Enforcement, Military and other areas. In this role you must be able to work both independently and, in a team, setting to deliver a wide range of solutions to meet VirTra’s software needs. The work can range from a full application or simulation to a small modification adjustment or improvement to an existing subsystem.

VirTra’s Software Developers are idealistic and passionate about both technology and software development. Attention to detail, emphasis on quality, stakeholder communication and use of proper coding principals are core values of VirTra’s software team.

Location:  Orlando, FL

 

Essential Functions:

  • Develop solutions in C# using Microsoft Visual Studio
  • Understands and uses basic data structures and algorithms
  • Receives and understands completed technical design
  • Learns and adopts the technology and tools defined by the team
  • Can identify, debug and fix problems in own code with limited support
  • Performs small and/or well-defined programming tasks to fix bugs or extend a sub-system
  • Perform effort estimation and tracking of well-defined assigned tasks
  • Receives regular frequent supervision and knowledge from senior team members
  • Shows initiative and is motivated to learn
  • Learns and follows team prescribed process and best practices
  • Utilizes Subversion for source code control of development work
  • Comply with department ISO 9001 processes and company quality policy
  • Manage and log time worked daily by project code
  • Provide miscellaneous support to other departments, as needed.
  • Performs other duties as requested

 

Required Proficiencies:

  • Proficient in C# and / or C++
  • Microsoft Visual Studio
  • Ability to learn and adapt to new languages and technologies
  • Ability to communicate clear technical considerations and choices
  • Required to interact with other staff
  • Detail Oriented

 

Highly Desirable Additional Skills

  • WPF/XAML in an MVVM architecture
  • Utilize Prism framework for modular dependency injected system
  • Subversion Source Code Control with TortoiseSVN
  • Unity3d C# script development
  • Understands and utilizes software engineering design patterns
  • Agile Development Methodologies
  • Experience developing in Unreal Engine
  • Experience with VBS4
  • VR / AR / XR development
  • CUDA
  • Shader development
  • HLA / DIS experience
  • Video Codec experience
  • Powershell

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk, hear and speak. Often will be required to sit and work at a computer for long periods of time which requires repetitive motion of the wrist, hands and/or fingers.

 

Education and Experience:

  • BS degree in CS, Engineering or similar field or 1+ Years of Software Development Experience

 

Additional Requirements:

  • Typical work schedule:  8:00 to 5:00, Monday – Friday but flexible work hours required which could include evening or weekend work due to project demands.

 

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

The Customer Support Representative maintains the successful operation of VirTra’s firearm training simulators and products after the systems have been installed at customer locations. Ensures that all customer service issues and inquiries relating to proprietary hardware are resolved timely and will provide the highest level of customer service.

Location – Orlando, FL

 

Technical Functions:

  • Process inbound and outbound service and support calls through phone and email communication
  • Diagnose and resolve customer complaints and inquiries relating to hardware using company troubleshooting resources to determine appropriate course of action according to company and departmental SOPs
  • Develop and maintain understanding of proprietary hardware solutions to assist in reporting trends in customer issues
  • Coordinate the shipment of damaged or broken parts/components from the customer to VirTra, and the shipment of repaired/replaced parts and components back to the customer
  • Escalate service issues to Tier II Technicians as needed and defined in company and departmental SOPs
  • Develop and maintain proficiency with all new, modified, and legacy systems, products, and scenarios.
  • Assist in developing company knowledge base on troubleshooting new and legacy issues
  • Direct customer inquiries to the appropriate company personnel, as needed
  • Assist in development of customer training and support resources
  • Comply with department ISO 9001 processes and company quality
  • Manage and log time worked daily by project code
  • Provide miscellaneous support to other departments as needed
  • Perform testing on outgoing products to ensure proper functionality as defined by company and departmental SOPs

 

Process Functions:

  • Maintain detailed and accurate reporting of each customer issue or inquiry utilizing CRM system
  • Qualify customer service contract status and provide appropriate level of service according to company and departmental SOPs
  • Create RMAs and inventory requisition as needed through CRM system
  • Ensure incoming RMAs are processed through repair team utilizing CRM software
  • Ensure service tickets are followed up on and resolved within established timeframes.
  • Set appropriate customer expectations for resolution and follow-up
  • Maintain customer communication and foster positive customer relationships.
  • Respond to service requests and inquiries within required timeframe, including after-hours and weekend requests and inquiries.
  • Collaborate with company personnel to provide prompt resolutions for customer inquiries or issues
  • Performs other duties as requested or assigned to better the department or company.

 

Job Knowledge, Skills, and Abilities:

  • Customer service and technical support experience (Level 1 or above preferred).
  • Able to prioritize work, manage time effectively and work successfully in a fast paced, multi-faceted structured environment
  • Strong communication skills including the ability to teach others how to operate complex systems and equipment.
  • Experience with CRM/Service Management Software
  • Basic technical skills including knowledge of assembling, testing, and troubleshooting computers (hardware and software), audio/video equipment, and mechanical devices
  • Knowledge of and ability to troubleshoot basic Microsoft Windows OS platform issues
  • Experience with PC Networking
  • Experience with tools, both manual and power
  • Basic understanding of firearms and firearm safety

 

Competencies:

  1. Time Management
  2. Problem Solving
  3. Professionalism
  4. Critical Thinking Skills & Deductive Reasoning
  5. Personal Effectiveness/Credibility
  6. Organized
  7. Collaboration Skills
  8. Communication Proficiency

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk, hear and speak. Frequently the employee will be required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms. Will be required to climb, kneel, crouch and lift items of 60 lbs. or more often.  Visual acuity including color, depth perception and field of vision. Subject to high noise levels often as well as moving mechanical parts, moving vehicles, electrical current and scaffolding and high places.  Sit and work at a computer for upwards of 4 hours at a time which requires repetitive motion of the wrist, hands and/or fingers.

 

Education and Experience:

  1. High school diploma/GED required. Associate’s degree preferred
  2. Excellent communication and customer service skills required.
  3. Ability to troubleshoot computer, software, and hardware issues using company resources
  4. Experience directly related to work performed such as audio, visual, firearm, PC Networking, customer service, preferred.

 

Additional Requirements, if any:

  • Full time position consisting of 40 hours per week; Monday through Friday.  This position may require overtime and/or weekend work due to customer needs or deadlines.
  • Pre-employment drug test and background check required.

 

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity