The Senior Business Application Manager will implement, manage, direct, support deployment, apply maintenance, and other applications or services related to the software application needs within the organization.

 

Essential Functions:

The Senior Business Applications Manager must possess a balance of analytical, creative, and strategic thinking skills, while being focused on producing and executing high quality integration and implementation of applications. The ideal candidate will have experience delivering digital marketing campaigns through marketing automation and CMS tools of Hubspot and Salesforce.

 

• Directs, oversees, and assists with the selection, implementation, and installation of software applications used by the organization (related to business intelligence).
• Provides guidance and consultation on applications and related services to other departments, which may include reviewing system documentation, feasibility, design, testing, and implementation.
• Coordinates the resources needed to meet client and/or business objectives related to software applications.
• Assesses hardware/software systems, applications, and processes to facilitate a larger business information systems (BIS) strategy.
• Develops and authenticates BIS business continuity plans.
• Develops and adheres to departmental budget.
• Ensures compliance with applicable company, state, and federal laws, statutes, and regulations related to business applications, as appropriate.
• Design, develop, test, document, and deploy high quality business solutions on the Force.com, Epicor and Jira platforms
• Proactively seek out and identify needed system changes
• Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation
•  Manage the change control process including sandbox design and release management best practices
• Develops and creates advanced-level customized reports, dashboards and respond to ad hoc reporting requests as needed
• Handles and implements third-party integrations and trouble-shoots any issues with partner and applications as they arise
• Handles all feasible development work in-house and manages all development projects and resources, ensuring what is being built stays true to the original scope of work and using the Agile development process
• Creates project documentation, including user interface guides, training documentation or other functional specific documents and change orders
• Maintain, enhance, and create workflows, Process Builder flows, Visual Flows and other functions and configurations within the Salesforce.com, Epicor and other integrated environments.
• Thoroughly unit test development deliverables and participate in business user acceptance testing
• Validates test cases and results against requirements
• The Salesforce Administrator/Developer will be developing complex, macro driven reports to summarize system information for Senior Management
• Salesforce report building best practices should be followed to avoid the creation of configurations that negatively impact performance as data volumes increase
• Comply with department ISO 9001 processes and company quality policy.
• Manage and lot time worked daily by project code.
• Provide miscellaneous support to other departments as needed.
• Performs other duties as assigned to better the department or company.

 

Knowledge, Skills and Abilities: 

• In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through the use of custom code (Apex, s-controls) and/or integration with external systems
• Strong reporting background using standard reporting tools including standard salesforce.com reporting functionality
• Previous re-engineering experience updating an existing Salesforce.com configuration to provide solutions for reporting, workflows and enhanced functions
• Professional experience in development & administration of applications in Salesforce platform-based technologies (Sales Cloud, Service Cloud, Community Cloud)
• Proficient in Apex, Visual Force, SOQL development, Java Script, and Salesforce Lightning
• Experience in SFDC Design, Analysis, Configuration, Customization and Coding
• Experience with SFDC data model and the data migration/integration capabilities of SFDC
• Knowledge of and experience with Salesforce data tools such as Data Loader, SFDC Outlook connector, etc.
• Handle web services API integrations with other internal and 3rd Party systems – Epicor ERP and Hubspot

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk, hear and speak.  Frequently the employee will be required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms.   Often will be required to sit and work at a computer for upwards of 4 hours at a time which requires repetitive motion of the wrist, hands and/or fingers.  May need to lift office supplies upwards of 25 lbs. occasionally.

 

Competencies:

1. Ethical Conduct
2. Detail Oriented
3. Performance Management
4. Personal Effectiveness/Credibility
5. Organization & Time Management
6. Communication Proficiency

 

Education and Experience:

• Bachelor’s degree; educational or work experience in Marketing Automation
• Bachelor’s degree in marketing, Data / Analytics, Economics, Strategy, Mathematics, or equivalent.
• Experience in data strategy, warehousing, management and visualization and knowledge of marketing automation and CRM tools (HubSpot/Salesforce/Epicor preferred).
• Experience working with modern marketers centered on optimizing the demand generation process.
• Experience administering a Marketing Automation Platform (HubSpot preferred) involving complex buyer journeys across a wide array of products and services.
• Experience with creation of assets, programs, and automations.
• 3 to 5 years of Salesforce administration experience:
  • Preferably with experience working with more than 50 users
  • Preferably with experience working with Communities
  • Preferably with experience working with Manufacturing industry, Law Enforcement, and Military

 

Additional Requirements, if any:

• Work schedule:  8:00 to 5:00, Monday – Friday
• Pre-employment drug test
• Pre-employment background check

 

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

The Senior Mechanical Engineer will work with a multi-discipline team to design hardware products for firearms simulation training. The products are generally used in the law enforcement and military communities. Products designs will include systems integration of commercial off-the-shelf hardware, recoil kits and magazines for semi-automatic and fully-automatic firearms. Additional design work to support manufacturing and testing such as test fixtures, machining fixtures. Project responsibilities will generally require handling from initial concept to pilot production, including prototyping and verification/validation testing.

 

Essential Duties:

• Quickly and accurately, create SolidWorks models and drawings from supplied reference examples. Attention to detail combined with efficiency and speed is critical.
• Design complex, high reliability, high acceleration mechanisms.
• Analyze static and dynamic behavior of parts and/or assemblies using finite element methods to include; metals, plastics and non-linear materials.
• Write technical documents in English at an advanced engineering level.
• Participates in the hands-on assembly or prototyping of engineering concepts and/or Alpha build products.
• Investigates and solves problems that affect scrap, warranty/reliability and product cost for new and/or existing products.
• Quickly and accurately perform Engineering Change Orders (ECO’s).
• Hands on investigation and troubleshooting of manufacturing issues.
• This position assumes and performs other duties as assigned.
• Comply with department ISO 9001 processes and company quality policy
• Manage and log time worked daily by project code
• Provide miscellaneous support to other departments, as needed.

Qualifications You Must Have:

• Minimum of Bachelor’s Degree in Mechanical Engineering.
• Minimum of 10 years’ mechanical engineering experience required.
• Minimum of 5 years’ experience with Solidworks.
• Ability to lead and/or mentor junior engineers.
• Ability to analyze static and dynamic behavior of parts and/or assemblies using finite element methods to include; metals, plastics and non-linear materials. Preferably using Solidworks Simulation Premium.
• Exceptional capability in understanding and designing complex, high reliability, high acceleration mechanisms.
• Expert in creating clear, concise, component/assembly drawings to established ANSI Y14.5 standards.
• Expert in GD&T interpretation and application to component drawings and inspection.
• Expert in tolerance analysis using RSS, Six Sigma, Monte Carlo

Qualifications We Value:

• Exceptional mechanical, analytical and technical skills.
• Excellent interpersonal and communication skills.
• Ability to work as an individual contributor or team player.
• Solid understanding of integrating PCB electronics within products.
• Experience with or knowledge of firearms and firearm safety preferred.
• Skilled knowledge of “Design of Experiments” techniques.
• Skilled knowledge of “Failure Mode and Effects” analysis.
• Ability to analyze a wide range of product data in the determination of root causes to problems.
• Ability to develop product test qualification criteria and equipment.
• Working knowledge of Quality Control/Assurance principles.
• Investigate product failures and perform reliability testing so that design enhancements can be communicated to the mechanical design team​.
• Analyze customer design proposals, specifications, manuals, and other data to evaluate the feasibility, cost, and maintenance requirements of designs or applications.
• Detailed understanding of component inspection processes such as CMM, CT/X-Ray, Laser scanning, hand tools.
• Detailed understanding of material testing such as; hardness/micro-hardness, surface finish, plating/coating thicknesses, FTIR, wet bench.
• Expert understanding of jigs, fixtures, tooling and materials.
• Advanced understanding of manufacturing processes, to include CNC machining, injection molding, welding, sheet metal.
• Advanced proficiency with Solidworks software, 10 yrs. continuous use preferred.
• Exceptional technical writing skills as relates to the creation of manufacturing work instructions, process documents and instructional manuals.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear.  Frequently the employee will be required to stand; walk; sit and use hands or fingers, handle or feel; and reach with hands and arms.  Ability to occasionally lift up to 25 to 30lbs.  Working with basic hand and machine tools as well as small parts which require visual acuity and hand/eye coordination.  Requires ability to work on items repetitively.

Additional Requirements:

• Full time position consisting of 40+ hours per week; normal hours of operation are Monday through Friday, 7:30am to 4:30pm.  This position may require overtime and/or weekend work due to production, rework or customer deadlines.
• Pre-employment drug test and background check required.

 

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Responsible for setting up and operating CNC machining centers and CNC lathes to perform various functions, such as cutting, drilling, milling, reaming, boring, and broaching of metallic and nonmetallic work pieces, utilizing knowledge of machine tool capabilities, machinability of materials, and shop math.

Essential Functions:

• Efficiently setup and operate 3-, 4- and 5-axis CNC mills and/or multi-axis lathes and manual mills and/or lathes to execute the production of precision products with little guidance from technical lead.
• Set-up responsibilities include:
  • Mounts, aligns, and secures tooling, attachments, and work piece on machine.
  • Selects and installs cutting tools in machine.
  • Loads program in machine or enters commands to retrieve preprogrammed instructions from data base.
  • Observes operation of machine on trial run to prove out programmed instructions.
  • Determines, sets and adjusts speeds, feeds and depth of cut; selects, mounts and aligns tooling, attachments and materials in proper relationship.
  • Discusses programming errors with supervisor to resolve problems.
• Strong knowledge of GD&T and how to use inspection equipment such as micrometers, dial indicators, height gauges, pin gauges, gauge blocks and plate inspection.
• Grinds own tool bits and drills as required.
• Support both prototyping and high-volume machining.
• Analyze drawing, sketches, and design data of part to determine dimension and configuration of cuts, selection of cutting tools, and machine speed and feed rates, according to knowledge of machine shop processes, part specifications, and machine capabilities.
• Reads and interprets blueprints, planning sheets, sketches, and related technical data to determine tooling requirements, setup procedures, control settings, and machining methods and sequences.
• Support both prototyping and high-volume machining.
• Shall be able to read and manually create G-code programs at the control for simple programs such as material prep.
• Calculates and sets machine controls to position spindle in relationship to work piece and to regulate factors, such as cutting depth, speed, feed and coolant flow.
• Starts machine and monitors displays and machine operation to detect malfunctions.
• Stops machine to change cutting tools when broken, dull, or cutting unacceptably.
• Check and correct as many dimensions as possible and practical for the operation prior to submitting first piece to inspection.
• Confirm inspection results for the operation prior to running production parts.
• Provide accurate data for the computerized shop control system.
• Fill out discrepant material tags properly including notification of defects to supervisor.
• Enters commands or manually adjusts machine controls to correct malfunctions or out-of-tolerance machining.
• Revise programs to eliminate instruction errors or omissions, and communicate necessary changes back to programming.
• Work towards our goals of 100% On-Time Delivery and 100% Quality.
• Communicates with co-workers and supervisor to receive instructions and coordinate general work activities.
• Clean machine, tooling, and parts.
• Perform machine maintenance.
• Clean-up of work area, and other areas of the facility as asked adhering to 5S principles.
• May be asked to assist in other plant functions under direct supervision of the shop supervisor.
• Performs other duties as assigned or needed to better a department or company
• Comply with department ISO 9001 processes and company quality policy
• Manage and log time worked daily by project code
• Provide miscellaneous support to other departments, as needed.

Education and Experience:

• 5+ years of trade school, vocational education, work experience, or apprenticeship.
• Knowledge of Mastercam, Doosan, Haas, Kitamura and Fadal preferred.

Physical Demands: 

• Stand, walk, push, pull, reach overhead, and bend to the floor
• Exert 20 to 50 pounds of force occasionally, and/or
• Exert 10 to 25 pounds of force frequently, and/or
• Exert up to 10 pounds of force constantly to move objects
• Conditions are loud

Additional requirements:

• Full time position consisting of 40-hours per week with work schedule generally being 2:15 to 10:45, Monday – Friday.  This position may require periodic overtime and weekend work during periods of high production and/or audit.
• Pre-employment drug screening and background check

 

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

The International Sales Representative aggressively manages and pursues worldwide Law Enforcement and Military sales opportunities from existing leads as well as new prospects within their assigned territory and strategically persuades them to Invest in VirTra simulators and accessories. This position is responsible for executing the sales cycle including, but not limited to, product demonstration, development and presentation of proposals and quotes, closing of sales, and post-installation follow up. Extensive worldwide travel is required up to 3 weeks at a time.

Territory:  Canada, Latin America

Will work out of the Orlando, FL location.

 

Essential Duties:

• Able to set and achieve aggressive sales goals.
• Contact new and existing customers to identify their needs, and to explain how these needs could be met by specific products and services.
• Suggest specific product purchases to meet customers’ needs.
• Answer customers’ questions about products, prices, availability, product uses, and credit terms.
• Quote prices, credit terms, and other bid specifications.
• Emphasize product features based on analyses of customers’ needs, and on technical knowledge of product capabilities and limitations.
• Negotiate prices and terms of sales and service agreements.
• Provide supervision and leadership to international sales team.
• Plan, determine optimal utilization of team to meet international sales goals.
• Participate in brainstorming sessions and cross-departmental meetings to ensure collaboration and cohesion.
• Maintain customer records using CRM system.
• Identify prospective customers by using business directories, following leads from existing clients, and attending trade shows and conferences.
• Prepare sales contracts for orders obtained and submit orders for processing.
• Select the correct products or assist customers in making product selections, based on customers’ needs, product specifications, and applicable regulations.
• Collaborate with colleagues to exchange information such as selling strategies and marketing information.
• Communicate with people outside the organization, representing the organization to customers, the public, government, and other external sources.
• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services.
• Provide informational marketing materials and other incentives to persuade clients/customers to buy products
• Keep current with competition’s products, service offerings and activity.
• Transport, assemble, and disassemble materials used in presentations.
• Identify interested and qualified customers and provide them with additional information.
• Practice demonstrations to ensure that they will run smoothly
• Comply with ISO 9001 processes and quality policy.
• Manage and log time worked daily by project code
• Performs other duties as assigned to better the company or department.

 

Knowledge, Skills, and Abilities:

• Must have home office where uninterrupted and undistracted work can take place during business hours
• Motivated and energetic individual with a high level of integrity and professionalism
• Ability to remain motivated, focused and successfully managing a long sales cycle
• Knowledge of Federal Military Sales
• Able to travel domestically and internationally 60% to 75% of the time
• Works extremely well independently
• Advanced knowledge of computer software, hardware, networking and other technical areas desired
• Proficiency with Salesforce or similar CRM system
• Understands the value of using CRM system

 

Competencies:

1. Time Management
2. Problem Solving
3. Personal Effectiveness/Credibility
4. Organized
5. Collaboration Skills
6. Communication Proficiency

 

Education and Experience:

• Associate’s or Bachelor’s degree helpful
• Proven track record as a top sales performer with the ability to “close the deal”
• Desired military or law enforcement experience 6+ years
• Extensive firearms handling experience required

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. Frequently the employee will be required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms. Ability to lift and carry work items of up to 100lbs. and to sit and work at a computer for upwards of 4 hours at a time. Requires extensive travel internationally on airplanes.  Visual acuity including color, depth perception and field of vision as well as hand-eye coordination needed.

 

Additional Requirements:

• Minimum age 25
• Pre-employment drug test and pre-employment background check
• Currently has or have the ability to obtain a Passport for international travel
• Bilingual, Spanish and English preferred
• Active, valid driver’s license with no major offense within 3 years

 

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

The Regional Sales Manager aggressively manages and pursues Law Enforcement and Military sales opportunities from existing leads as well as new prospects within their assigned territory and strategically persuades them to purchase VirTra simulators and accessories. This position is responsible for executing the sales cycle including, but not limited to, product demonstration, development and presentation of proposals and quotes, closing of sales, and post-installation follow up. Extensive territory travel is required up to 3 weeks at a time.

 

Essential Functions:

• Able to set and achieve aggressive sales goals
• Contact prospects to identify their needs, and to explain how these needs could be met by specific products and services.
• Suggest specific product purchases to meet customers’ needs.
• Answer customers’ questions about products, prices, availability, product uses, and credit terms.
• Quote prices, credit terms, and other bid specifications.
• Emphasize product features based on analyses of customers’ needs, and on technical knowledge of product capabilities and limitations.
• Negotiate prices and terms of sales and service agreements.
• Maintain customer records using CRM (Salesforce) system.
• Identify prospective customers by using business directories, following leads from existing clients, and attending trade shows and conferences.
• Prepare sales contracts for orders obtained, and submit orders for processing.
• Select the correct products or assist customers in making product selections, based on customers’ needs, product specifications, and applicable regulations.
• Collaborate with colleagues to exchange information such as selling strategies and marketing information.
• Communicate with people outside the organization, representing the organization to customers, the public, government, and other external sources.
• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services.
• Provide informational marketing materials and other incentives to persuade clients/customers to buy products.
• Comply with department ISO 9001 processes and company quality policy
• Manage and log time worked daily by project code
• Provide miscellaneous support to other departments, as needed.
• Transport, assemble, and disassemble materials used in demonstrations and presentations.
• Keep current with competition’s products, service offerings and activity.
• Performs other duties as requested or assigned to better the department or company.

 

Competencies:

• Goal Oriented
• Time Management
• Self-Motivated
• Problem Solving
• People Skills
• Use of Independent Judgment
• Personal Effectiveness/Credibility
• Organized
• Communication Proficiency

 

Knowledge, Skills and Abilities: 

• Must have ‘home office’ where uninterrupted and undistracted work can take place during business hours
• Motivated and energetic individual with a high level of integrity and professionalism
• Ability to remain motivated and focused in order to successfully managing a long sales cycle
• Ability to travel domestically or internationally, 60% – 75% of the time
• Works extremely well independently
• Advanced knowledge of computer software, hardware, networking and other technical areas desired
• Proficiency with Salesforce or similar CRM system
• Understands the value of using CRM system

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk, hear and speak. Frequently the employee will be required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms.  Will be required to climb, kneel, crouch and lift items of 60 lbs. or more rarely. Visual acuity including color, depth perception and field of vision.  Hand-eye coordination.  Often will be required to sit and work at a computer for upwards of 4 hours at a time which requires repetitive motion of the wrist, hands and/or fingers.

 

Education and Experience:

• Associate’s or Bachelor’s degree helpful

• Proven track record as a top sales performer with the ability to “close the deal”
• Desired extensive military or law enforcement experience (10+ years)
• Extensive firearms handling experience required

 

Additional Requirements, if any:

• Work schedule:  7:30 to 4:30, Monday – Friday
• Minimum age of 25
• Pre-employment drug test
• Pre-employment background check
• Active, valid driver’s license with no major offense within 3 years
• Willing and able to use personal vehicle for sales demonstrations and customer visits
• Must maintain appropriate vehicle insurance coverage at all times

 

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

The Customer Support Representative maintains the successful operation of VirTra’s firearm training simulators and products after the systems have been installed at customer locations. Ensures that all customer service issues and inquiries relating to proprietary hardware are resolved timely and will provide the highest level of customer service.

Location – Orlando, FL

 

Technical Functions:

• Process inbound and outbound service and support calls through phone and email communication
• Diagnose and resolve customer complaints and inquiries relating to hardware using company troubleshooting resources to determine appropriate course of action according to company and departmental SOPs
• Develop and maintain understanding of proprietary hardware solutions to assist in reporting trends in customer issues
• Coordinate the shipment of damaged or broken parts/components from the customer to VirTra, and the shipment of repaired/replaced parts and components back to the customer
• Escalate service issues to Tier II Technicians as needed and defined in company and departmental SOPs
• Develop and maintain proficiency with all new, modified, and legacy systems, products, and scenarios.
• Assist in developing company knowledge base on troubleshooting new and legacy issues
• Direct customer inquiries to the appropriate company personnel, as needed
• Assist in development of customer training and support resources
• Comply with department ISO 9001 processes and company quality
• Manage and log time worked daily by project code
• Provide miscellaneous support to other departments as needed
• Perform testing on outgoing products to ensure proper functionality as defined by company and departmental SOPs

 

Process Functions:

• Maintain detailed and accurate reporting of each customer issue or inquiry utilizing CRM system
• Qualify customer service contract status and provide appropriate level of service according to company and departmental SOPs
• Create RMAs and inventory requisition as needed through CRM system
• Ensure incoming RMAs are processed through repair team utilizing CRM software
• Ensure service tickets are followed up on and resolved within established timeframes.
• Set appropriate customer expectations for resolution and follow-up
• Maintain customer communication and foster positive customer relationships.
• Respond to service requests and inquiries within required timeframe, including after-hours and weekend requests and inquiries.
• Collaborate with company personnel to provide prompt resolutions for customer inquiries or issues

• Performs other duties as requested or assigned to better the department or company.

 

Job Knowledge, Skills, and Abilities:

• Customer service and technical support experience (Level 1 or above preferred).
• Able to prioritize work, manage time effectively and work successfully in a fast paced, multi-faceted structured environment
• Strong communication skills including the ability to teach others how to operate complex systems and equipment.
• Experience with CRM/Service Management Software
• Basic technical skills including knowledge of assembling, testing, and troubleshooting computers (hardware and software), audio/video equipment, and mechanical devices
• Knowledge of and ability to troubleshoot basic Microsoft Windows OS platform issues
• Experience with PC Networking
• Experience with tools, both manual and power
• Basic understanding of firearms and firearm safety

 

Competencies:

1. Time Management
2. Problem Solving
3. Professionalism
4. Critical Thinking Skills & Deductive Reasoning
5. Personal Effectiveness/Credibility
6. Organized
7. Collaboration Skills
8. Communication Proficiency

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk, hear and speak. Frequently the employee will be required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms. Will be required to climb, kneel, crouch and lift items of 60 lbs. or more often.  Visual acuity including color, depth perception and field of vision. Subject to high noise levels often as well as moving mechanical parts, moving vehicles, electrical current and scaffolding and high places.  Sit and work at a computer for upwards of 4 hours at a time which requires repetitive motion of the wrist, hands and/or fingers.

 

Education and Experience:

1. High school diploma/GED required. Associate’s degree preferred
2. Excellent communication and customer service skills required.
3. Ability to troubleshoot computer, software, and hardware issues using company resources
4. Experience directly related to work performed such as audio, visual, firearm, PC Networking, customer service, preferred.

 

Additional Requirements, if any:

• Full time position consisting of 40 hours per week; Monday through Friday.  This position may require overtime and/or weekend work due to customer needs or deadlines.
• Pre-employment drug test and background check required.

 

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Position will help develop next generation simulations for testing, teaching and training in Law Enforcement, Military and other areas. In this role you must be able to work both independently and, in a team, setting to deliver a wide range of solutions to meet VirTra’s software needs. The work can range from a full application or simulation to a small modification adjustment or improvement to an existing subsystem.

VirTra’s Software Developers are idealistic and passionate about both technology and software development. Attention to detail, emphasis on quality, stakeholder communication and use of proper coding principals are core values of VirTra’s software team.

Location:  Orlando, FL

 

Essential Functions:

• Develop solutions in C# using Microsoft Visual Studio
• Understands and uses basic data structures and algorithms
• Receives and understands completed technical design
• Learns and adopts the technology and tools defined by the team
• Can identify, debug and fix problems in own code with limited support
• Performs small and/or well-defined programming tasks to fix bugs or extend a sub-system
• Perform effort estimation and tracking of well-defined assigned tasks
• Receives regular frequent supervision and knowledge from senior team members
• Shows initiative and is motivated to learn
• Learns and follows team prescribed process and best practices
• Utilizes Subversion for source code control of development work
• Comply with department ISO 9001 processes and company quality policy
• Manage and log time worked daily by project code
• Provide miscellaneous support to other departments, as needed.
• Performs other duties as requested

 

Required Proficiencies:

• Proficient in C# and / or C++
• Microsoft Visual Studio
• Ability to learn and adapt to new languages and technologies
• Ability to communicate clear technical considerations and choices
• Required to interact with other staff
• Detail Oriented

 

Highly Desirable Additional Skills

• WPF/XAML in an MVVM architecture
• Utilize Prism framework for modular dependency injected system
• Subversion Source Code Control with TortoiseSVN
• Unity3d C# script development
• Understands and utilizes software engineering design patterns
• Agile Development Methodologies
• Experience developing in Unreal Engine
• Experience with VBS4
• VR / AR / XR development
• CUDA
• Shader development
• HLA / DIS experience
• Video Codec experience
• Powershell

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk, hear and speak. Often will be required to sit and work at a computer for long periods of time which requires repetitive motion of the wrist, hands and/or fingers.

 

Education and Experience:

• BS degree in CS, Engineering or similar field or 1+ Years of Software Development Experience

 

Additional Requirements:

• Typical work schedule:  8:00 to 5:00, Monday – Friday but flexible work hours required which could include evening or weekend work due to project demands.

 

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

The Regional Sales Manager for the North East region will aggressively manage and pursue Law Enforcement and Military sales opportunities from existing leads as well as new prospects within their assigned territory and strategically persuades them to purchase VirTra simulators and accessories. This position is responsible for executing the sales cycle including, but not limited to, product demonstration, development and presentation of proposals and quotes, closing of sales, and post-installation follow up. Extensive territory travel is required up to 3 weeks at a time.

 

Essential Functions:

• Able to set and achieve aggressive sales goals
• Contact prospects to identify their needs, and to explain how these needs could be met by specific products and services.
• Suggest specific product purchases to meet customers’ needs.
• Answer customers’ questions about products, prices, availability, product uses, and credit terms.
• Quote prices, credit terms, and other bid specifications.
• Emphasize product features based on analyses of customers’ needs, and on technical knowledge of product capabilities and limitations.
• Negotiate prices and terms of sales and service agreements.
• Maintain customer records using CRM (Salesforce) system.
• Identify prospective customers by using business directories, following leads from existing clients, and attending trade shows and conferences.
• Prepare sales contracts for orders obtained, and submit orders for processing.
• Select the correct products or assist customers in making product selections, based on customers’ needs, product specifications, and applicable regulations.
• Collaborate with colleagues to exchange information such as selling strategies and marketing information.
• Communicate with people outside the organization, representing the organization to customers, the public, government, and other external sources.
• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services.
• Provide informational marketing materials and other incentives to persuade clients/customers to buy products.
• Transport, assemble, and disassemble materials used in demonstrations and presentations.
• Keep current with competition’s products, service offerings and activity.
• Performs other duties as requested or assigned to better the department or company.

 

Competencies:

• Goal Oriented
• Time Management
• Self-Motivated
• Problem Solving
• People Skills
• Use of Independent Judgment
• Personal Effectiveness/Credibility
• Organized
• Communication Proficiency

 

Knowledge, Skills and Abilities: 

• Must have ‘home office’ where uninterrupted and undistracted work can take place during business hours
• Motivated and energetic individual with a high level of integrity and professionalism
• Ability to remain motivated and focused in order to successfully managing a long sales cycle
• Ability to travel domestically or internationally, 60% – 75% of the time
• Works extremely well independently
• Advanced knowledge of computer software, hardware, networking and other technical areas desired
• Proficiency with Salesforce or similar CRM system
• Understands the value of using CRM system

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk, hear and speak. Frequently the employee will be required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms. Will be required to climb, kneel, crouch and lift items of 60 lbs. or more rarely. Visual acuity including color, depth perception and field of vision. Hand-eye coordination. Often will be required to sit and work at a computer for upwards of 4 hours at a time which requires repetitive motion of the wrist, hands and/or fingers.

 

Education and Experience:

• Associate’s or Bachelor’s degree helpful

• Proven track record as a top sales performer with the ability to “close the deal”
• Desired extensive military or law enforcement experience (10+ years)
• Extensive firearms handling experience required

 

Additional Requirements, if any:

• Work schedule:  7:30 to 4:30, Monday – Friday
• Minimum age of 25
• Pre-employment drug test
• Pre-employment background check
• Active, valid driver’s license with no major offense within 3 years
• Willing and able to use personal vehicle for sales demonstrations and customer visits
• Must maintain appropriate vehicle insurance coverage at all times

 

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Position Summary: 

The Field Service Technician Tier 1 position is responsible for the initial configuration, testing, and on-site installation of all VirTra firearm training simulator systems.  Will provide training to the customer following the simulator installation or when requested. The FSR will conduct Annual Service Trips and Emergency Service Trips as required to support the customer.  This position may require up to 75% travel including domestic and international.

 

Essential Functions:

• Inspection and Inventory of systems for completeness prior to shipment to installation site.
• Configuration and assembly of VirTra products and simulators.
• Testing and troubleshooting of all VirTra products.
• Install, update and service VirTra products and simulators worldwide.
• Conduct Video scenario authoring (IVR-100) training
• Conduct V-Marksmanship authoring training
• Ensure customer sites are left in a clean, presentable state before departure.
• Perform simulator training procedures for post-installation customer training.
• Proficiently demonstrate simulators to customers and explain parameters of functionality.
• Master and maintain proficiency with all new, modified, and legacy systems/scenarios.
• Obtain approval/signoff within upon completion of installation and training and submit to VirTra Corporate as soon as possible to document open items or completion of work.
• Submit customer signoffs for all trips performed within 24hrs of completion.
• Responsible for communicating issues to your supervisor on issues that occurred during installation or inability to submit items per procedure or policy in a timely manner.
• Planning, scheduling and booking of travel arrangements per VirTra’s travel policy.
• Perform Pre-Travel communications, including scheduling confirmation with client, then document and upload form to VirTra’s server.
• Management of personally accrued company expenses and monthly expense reports including submission per company policy.
• Time management and logging of daily hours with project/contract codes.
• ISO:9001 processes are to be understood and followed per VirTra’s Quality Management System.
• Maintain the security, upkeep and availability of VirTra provided electronics and equipment.
• Customer support via all communication methods.
• Maintain a professional rapport with customers during installations and after departure from site visits.
• Maintain customer confidence by keeping service information confidential between VirTra and the customer.
• Document service and installation actions by completing forms, reports, logs and records as necessary and in a timely manner.
• Upload all reports, photos and supporting documentation to the VirTra server, CRM or ERP software’s in a timely manner.
• Technical and miscellaneous support for all other departments within VirTra.
• Performs other duties as assigned and as needed to better the department or company.
• Time management working within a project-based environment.

 

Knowledge, Skills and Abilities: 

• Installation/technical skills including knowledge of assembling, testing, and troubleshooting computers (hardware and software), audio/video equipment, and structural equipment
• Knowledge of and ability to troubleshoot Windows OS platforms (XP, Win7 & Win10)
• Knowledge of basic construction and the ability to use manual and power tools.
• Exemplary communication skills including the ability to teach and train others how to operate complex training systems
• Passion for, experience with, and in-depth knowledge of firearms is preferred.
• Knowledgeable and capable of teaching firearm safety
• Ability to follow instructions
• Capable of lifting up to 100lbs minimum

 

Physical Demands:

This is a very physically demanding job which includes stooping, bending, kneeling, crouching, reaching, standing for long periods of time, walking, pushing, pulling, lifting, grasping, hearing and talking. Will exert up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force constantly to move objects.  Visual acuity including color, depth perception and field of vision is required daily.

 

Education and Experience:

• 5+ years of experience with troubleshooting electronics or hardware installation.
• Mid-level PC support or diagnostics.
• Experience with PC Networking
• Knowledge of Windows OS Troubleshooting (XP, Windows7 & Windows10)
• Experience with Audio/Video equipment

 

Additional Requirements, if any:

• Work schedule:  7:30 to 4:30, Monday – Friday (in office)
• Work schedule:  Fluctuating, Sunday – Saturday (on travel)
• Active and valid State Driver’s License at all times with a no major violations on record
• Minimum age requirement 25 Years of age or above
• Ability to obtain and possess a valid Passport
• Pre-employment Drug Test required
• Pre-employment Background Check required

 

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity