Job Listings Archive -

The Multimedia Specialist is responsible for the design, creation, and management of multimedia deliverables, including video, audio, animation, and graphic design collateral that supports marketing, sales, training, and other corporate communications initiatives. The Multimedia Specialist works closely under the Director of Marketing in the execution of objectives that support VirTra’s marketing objectives.

Essential Functions:

Hands-on video scripting, recording, and editing, including the setup of video and photo shoots, lighting, sound, and other technical details.
Reviews and interprets documentation, including use case scenarios, scripts, storyboards, and project plans to recommend and build effective delivery strategies.
Designs effective instructional materials, illustrations, animations, simulations and assessments to support educational content with an understanding of the project goals, target audiences, and campaign messaging.
Interacts with managers and subject matter experts to ensure accuracy and timely delivery of content.
Travels to tradeshows and industry events as needed to capture professional photos and video footage for marketing, sales, and promotional use.
Supports the delivery of live-stream video conferences and events.
Upload and organize files to video hosting sites such as Vimeo and YouTube; Track and report analytics of video hosting sites monthly.
Recommends and follows best practices in collateral development and rev control with the development of media assets, including video, audio, and graphics to ensure an effective and consistent development process.
Maintains equipment and resources necessary for multimedia collateral development.
Manage inventory, checkout, maintenance and set-up of projectors, cameras, lights and other audio-visual equipment for internal and external use.
Assists in the creation of sales, marketing, and product support collateral.
Coordinates the delivery of content supporting corporate communication activities as needed, including social media posts and website updates.
Assists other internal teams with distribution of their internal and external communications that are consistent with VirTra’s brand identity and communication standards.
Performs other duties as assigned.

Knowledge, Skills and Abilities:

Bachelor’s degree in multimedia arts, graphic design, or related field.
Past experience should include four + years in multimedia development and delivery of video, photography and print collateral.
Demonstrated ability to develop and apply corporate branding and visual identity to collateral and define styling for communications campaigns.
Demonstrated ability to write clear, concise, and grammatically correct content that supports communication objectives.
Demonstrated ability to initiate and lead new projects related to the position as appropriate.
Demonstrated ability to manage tasks while maintaining perspective on corporate and team objectives.
Strong interpersonal skills.
Strong analytical, creative thinking, interpretation, and problem-solving abilities.
Excellent organization and time management skills.
Proficiency with Adobe Creative Cloud applications, including Illustrator, Photoshop, and InDesign.
Proficiency with Microsoft Office applications, including Word, PowerPoint, and Excel.
Creativity and an aptitude for graphic and visual design appropriate to the business environment.
Ability to update WordPress website with new creative collateral.

Physical Demands:

This is a very physically demanding job which includes stooping, bending, kneeling, crouching, reaching, standing for long periods of time, walking, pushing, pulling, lifting, grasping, hearing and talking. Will exert up to 50 pounds of force occasionally, and 10 pounds of force frequently to move objects and equipment. Visual acuity including color, depth perception and field of vision is required daily.

Competencies:

Ethical Conduct
Detail Oriented
Communication Proficiency
Performance Management
Personal Effectiveness/Credibility
Organization & Time Management

Additional Requirements, if any:

Full time position consisting of 40+ hours per week; normal hours of operation are Monday through Friday, 8:00am to 5:00pm. This position may require additional hours and/or weekend work due to special work projects or deadlines.
Pre-employment drug test and background check required.
Travel required 15% of the time.

VirTra is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

Position Summary:

The Customer Support Representative maintains the successful operation of VirTra’s firearm training simulators and products after the systems have been installed at customer locations. Ensures that all customer service issues and inquiries relating to proprietary hardware are resolved timely and will provide the highest level of customer service.

Technical Functions:

Process inbound and outbound service and support calls through phone and email communication
Diagnose and resolve customer complaints and inquiries relating to hardware using company troubleshooting resources to determine appropriate course of action according to company and departmental SOPs
Develop and maintain understanding of proprietary hardware solutions to assist in reporting trends in customer issues
Coordinate the shipment of damaged or broken parts/components from the customer to VirTra, and the shipment of repaired/replaced parts and components back to the customer
Escalate service issues to Tier II Technicians as needed and defined in company and departmental SOPs
Develop and maintain proficiency with all new, modified, and legacy systems, products, and scenarios.
Assist in developing company knowledge base on troubleshooting new and legacy issues
Direct customer inquiries to the appropriate company personnel, as needed
Assist in development of customer training and support resources
Comply with department ISO 9001 processes and company quality
Manage and log time worked daily by project code
Provide miscellaneous support to other departments as needed
Perform testing on outgoing products to ensure proper functionality as defined by company and departmental SOPs

Process Functions:

Maintain detailed and accurate reporting of each customer issue or inquiry utilizing CRM system
Qualify customer service contract status and provide appropriate level of service according to company and departmental SOPs
Create RMAs and inventory requisition as needed through CRM system
Ensure incoming RMAs are processed through repair team utilizing CRM software
Ensure service tickets are followed up on and resolved within established timeframes.
Set appropriate customer expectations for resolution and follow-up
Maintain customer communication and foster positive customer relationships.
Respond to service requests and inquiries within required timeframe, including after-hours and weekend requests and inquiries.
Collaborate with company personnel to provide prompt resolutions for customer inquiries or issues
Performs other duties as requested or assigned to better the department or company.

Job Knowledge, Skills, and Abilities:

Customer service and technical support experience (Level 1 or above preferred).
Able to prioritize work, manage time effectively and work successfully in a fast paced, multi-faceted structured environment
Strong communication skills including the ability to teach others how to operate complex systems and equipment.
Experience with CRM/Service Management Software
Basic technical skills including knowledge of assembling, testing, and troubleshooting computers (hardware and software), audio/video equipment, and mechanical devices
Knowledge of and ability to troubleshoot basic Microsoft Windows OS platform issues
Experience with PC Networking
Experience with tools, both manual and power
Basic understanding of firearms and firearm safety

Competencies:

Time Management
Problem Solving
Professionalism
Critical Thinking Skills & Deductive Reasoning
Personal Effectiveness/Credibility
Organized
Collaboration Skills
Communication Proficiency

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk, hear and speak. Frequently the employee will be required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms. Will be required to climb, kneel, crouch and lift items of 60 lbs. or more often. Visual acuity including color, depth perception and field of vision. Subject to high noise levels often as well as moving mechanical parts, moving vehicles, electrical current and scaffolding and high places. Sit and work at a computer for upwards of 4 hours at a time which requires repetitive motion of the wrist, hands and/or fingers.

Education and Experience:

High school diploma/GED required. Associate’s degree preferred
Excellent communication and customer service skills required.
Ability to troubleshoot computer, software, and hardware issues using company resources
Experience directly related to work performed such as audio, visual, firearm, PC Networking, customer service, preferred.

Additional Requirements, if any:

Full time position consisting of 40 hours per week; Monday through Friday. Regular business hours are 8:00am – 5:00pm. This position may require overtime and/or weekend work due to customer needs or deadlines.
The position requires onsite presence for the stated work hours. Remote work is not available.
Pre-employment drug test and background check required.

Position Summary

The Warehouse Clerk is responsible for maintaining a high level of accuracy and integrity in the safeguarding of inventory and non-inventory company assets. Generally, this position is responsible for picking job orders and sales orders as they come available, inventory cycle counts, down stocking and receiving inventory in from vendors.

Essential Functions

Inventory Control:

Coordinate and communicate with internal customers (buyers, production, manufacturing, sales, etc.) regarding current inventory status
Maintain organized and secure control of inventory and inventory storage locations.
Accurately dispense inventory and non-inventory parts as requested on properly executed job pick lists, update ERP prior to issuance of inventory and non-inventory parts
Communicate discrepancies in the job pick lists (unavailable items, inaccurate part numbers, etc.) to production, assist in correcting as needed
Provide monthly inventory & non-inventory status reports to accounting.
Perform periodic inventory cycle counts and as-needed physical inventory counts
Keep accurate inventory quantities and perform reconciliations to ERP
May include loading and unloading trucks, operating warehouse equipment and assisting with other warehouse tasks as needed.
Comply with department ISO 9001 processes and company quality policy
Time management logging daily hours with appropriate job codes.
Provide miscellaneous support to other departments, as needed.
Performs other duties as assigned.

Shipping/Receiving:

Receive all incoming inventory and non-inventory items, verifying pack slip quantities by physical count, record receipt against purchase order in ERP daily
Assist with resolving invoice and vendor discrepancies regarding deliveries and pack slips
Unload and load freight both manually or with equipment such as forklift or pallet jack

Competency

Technical Capacity
Communication Skills
Collaboration
Problem Solving/Analysis
Customer/Client Focus
Ability to certify on the operation of a forklift and safety protocol

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires the ability to reach, bend and often lift products, equipment and/or supplies up to 50 lbs. and up to 100 lbs. occasionally with assistance. Requires the ability to sit at a computer workstation for periods of time. This position requires the ability to operate a warehouse forklift with approved certification and small power tools (e.g., drills, saws, etc.).

Education and Experience:

1+ year experience in a high-volume warehouse/inventory entity
Experience with medium to large ERP and bar-coding systems, Epicor is a plus
Previous public company or small manufacturing industry work experience preferred
Experience with forklifts and pallet jacks a plus

Additional requirements:

Full-time position consisting of 40-hours per week, 8:00 – 5:00 Monday – Friday. This position may require periodic overtime and weekend work during periods of high production and/or audit.
Pre-employment drug screening and background check