Job Location: Tempe, Arizona

We are one of the first virtual reality-based companies in the world, focusing on developing and delivering the world’s finest firearms and use of force training simulation systems to our clients, mostly military and law enforcement in the U.S. and throughout the world. We are currently looking for an International Contract Fulfillment Manager is responsible for managing the delivery, installation, training and contract fulfillment of VirTra equipment internationally.

This position requires up to 75% travel internationally.

Essential Functions:

• Coordinate all aspects of Installation and Training per contract / agreement.
• Management of the Installation schedule. Will plan and facilitate the installation and/or maintenance of VirTra systems.
• Will analyze problems and recommend solutions to ensure the smooth flow of installations.
• Coordination with the Production Team for Contract Fulfillment. (i.e. Production schedule, Product Availability, Delivery Schedules.)
• Coordinate shipping and receiving of international deployments.
• Ensure travel and expense guidelines are followed.
• Manage simulator training procedures for post-installation customer training.
• Manage customer approval/signoff upon completion of installation and training.
• Maintains customer confidence by keeping service information confidential.
• Performs other duties as assigned and as needed to better the department or company.
• Configuration and assembly of VirTra products and simulators.
• Testing and troubleshooting of all VirTra products.
• Install, update and service VirTra products and simulators worldwide.
• Ensure customer sites are left in a clean, presentable state before departure.
• Perform simulator training procedures for post-installation customer training.
• Proficiently demonstrate simulators to customers and explain parameters of functionality.
• Master and maintain proficiency with all new, modified, and legacy systems/scenarios.
• Obtain customer approval/signoff upon completion of installation and training and submit to VirTra Corporate as soon as possible to document open items or completion of work.
• Obtain customer signature for all trips performed.
• Responsible for communicating issues to your supervisor on issues that occurred during installation or inability to submit items per procedure or policy in a timely manner.
• Perform Pre-Travel communications, including scheduling confirmation with client, then document and upload form to VirTra’s server.
• Management of personally accrued company expenses and monthly expense reports including submission per company policy.
• Time management and logging of daily hours with project/contract codes.
• ISO:9001 processes are to be understood and followed per VirTra’s Quality Management System.
• Maintain the security, upkeep and availability of VirTra provided electronics and equipment.
• Customer support via all communication methods.
• Maintain a professional rapport with customers during installations and after departure from site visits.
• Maintain customer confidence by keeping service information confidential between VirTra and the customer.
• Document service and installation actions by completing forms, reports, logs and records as necessary and in a timely manner.
• Upload all reports, photos and supporting documentation to the VirTra server, CRM or ERP software’s in a timely manner.
• Technical and miscellaneous support for all other departments within VirTra.
• Time management working within a project-based environment.
• Manage and log time worked by project code.
• Performs other duties as assigned and as needed to better the department or company.

Knowledge, Skills and Abilities:

• Installation/technical skills including knowledge of assembling, testing, and troubleshooting computers (hardware and software), audio/video equipment, and structural equipment
• Knowledge of and ability to troubleshoot Windows OS platforms (XP, Win7 & Win10)
• Exemplary communication skills including the ability to teach and train others how to operate complex training systems
• Passion for, experience with, and in-depth knowledge of firearms
• Knowledgeable and capable of teaching firearm safety
• Ability to follow instructions

Physical Demands:

This is a very physically demanding job which includes stooping, bending, kneeling, crouching, reaching, standing for long periods of time, walking, pushing, pulling, lifting, grasping, hearing and talking. May exert up to 100 pounds of force occasionally, up to 100 pounds of force frequently, and up to 20 pounds of force constantly in order to relocate or move objects. Visual acuity including color, depth perception and field of vision is required daily.

Education and Experience:

• Bachelor’s degree in related field beneficial to work performed or a combination of education and experience may be substituted for the degree; course work or experience in computer technology
• Experience in project management
• Experience directly related to work performed
• Experience with CRM/Service Management Software
• Experience with PC Networking

Additional Requirements:

• Valid Passport
• Active and valid State Driver’s License required at all times
• Up to 75% international travel
• Pre-employment drug test and background test

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity